Online banking

Online banking

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COVID-19

Contact us

Please find our reduced opening hours and contact details below.

Banking customer service

Loans 0345 600 6016* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Savings 0345 678 5678* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Current Accounts 0345 835 3353* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Credit Cards 0345 300 4278* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Online Banking & Mobile App Help 0345 300 3511* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Need help with a new application? 0345 300 4278* Mon-Fri 8am – 5pm Sat & Sun closed
In financial difficulty? 0345 671 0677* Mon – Fri 9am – 7pm Sat 9am – 5pm
Sun closed
Lost or stolen card or suspected fraud? 0345 300 4278* Available 24/7  

Insurance customer services

Car Insurance 0345 673 0000* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

 Home Insurance 0345 674 6666* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

Pet Insurance 0345 078 3895* Mon-Fri 9am – 5pm  

Sat and Sun closed

 

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Comments

How on earth can we contact you? We have tried all sorts of telephone numbers etc.

My Husband has accidentally cancelled our pet insurance direct debit and we'd like to set this up again.

How can we go about this?

Kind regards

Karen and Steve

Hi Karen, so sorry you are having trouble getting through. Our Pet Insurance is provided by RSA so the best way to get in touch is to try calling again on 0345 078 3895 (Mon - Fri: 8am - 8pm, Sat: 9am - 5pm, Sun: 10am - 5pm) as I'm afraid we aren't able to help with this directly 

Can you tell me how long the credit card payment breaks are taking to process I got confirmation from you that mine had been received and was being processed on 11th April I’ve still not heard anything and the next payment which I don’t have any money for as I’m a self employed hairdresser is due out on 30th of this month! Do I cancel my dd or keep waiting I don’t want a black mark against me 

Hi @Jo50, thaks for getting in touch. If you have received an automatic reply to your payment delay request, then please don’t worry. Please follow the steps within the email asking to delete your direct debit and ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied and this will be backdated to the date we received your email. Any late payment fees will be refunded, and it will have no effect on your credit file. We thank you for your patience during this time - Chris

We applied for a Covid 19 break for our loan on the 11th of April and received confirmation that it had been received.

However we have not received any further correspondence and our payments are due to go out next week which will cause us great difficulty.  The credit card part of the email states that the direct debit should be cancelled but the loan information does not say this.

Would you please advise what we should do and let us know your current waiting time for these requests to be  processed.

Hey @Birthday33, sorry you haven't had an update. If you have received an automatic reply to your payment delay request, then please don’t worry. Please follow the steps within the email asking to delete your direct debit and ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied and this will be backdated to the date we received your email. Any late payment fees will be refunded, and it will have no effect on your credit file. We thank you for your patience during this time - Chris

I received a letter from Tesco Bank three days ago requesting that I phone about my Credit Card acount. In bold "Please give us a call" I realise there will be a staff reduction/limitation but I've tried four times now and after being on hold for up to an hour cannot speak to anyone.

Why send a letter when it is impossible to speak to anyone? 

Also, not knowing the reduced contact times I tried early morning only to be cut off. The letter states 24 hours a day! Those times are not too easy to find either. They should be displayed on the home page.

I have been trying to contact Tesco Bank tonight. And twice I have been rudely cut off by your robot. I need to stop a recurring debit card payment that is due to be taken at midnight. That is today's midnight. I have tried unsuccessfully to cancel my recurring debit card payment with my phone provider due to the sim card not fitting into a larger one to put in my new card. My mobile now has no working sim. The only person I could reach was most unhelpful and said she couldn't cancel it. Due to the situation and the rudeness of this woman I now wish to change to a different company. Mine is pay as you go with no contract. And the recurring payment was an advance transaction. And I have not used this service due to still being on the month that I have already paid for. I need this recurring payment stopped or a chargeback made.

Hi @newagetraveller, I'm sorry to hear that. Our new opening times are available on our contact us page, but I've shared them here too: 0345 300 4278 (Mon - Sun: 8am to 7:30pm). I appreciate the lines are busy, but if you stay on the phone, one of my colleagues will be with you as soon as they can - Caroline

Hi @colditztom, I'm sorry to hear about that. So I can help, could you please confirm if you have a debit or credit card with us? - Caroline