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COVID-19

COVID-19 – motor and home insurance pledges from the ABI

The spread of COVID-19 is unprecedented in modern times and we understand this is an incredibly difficult time for families and businesses. Insurers want to support those who are affected by the impact of COVID-19, as well as those who want to help their communities in these challenging times.

ABI motor and home insurers have pledged to:

1. Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers. We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances.

2. Support those who are working from home. If you are an office-based worker and need to work from home because of government advice or because you need to self-isolate, your home insurance cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

3. Support those who cannot work from home. If you have to drive to your workplace because of the impact of COVID-19, your insurance policy will be valid. You do not need to contact your insurer to update your documents or extend your cover.

4. Support those who use their cars to help their communities. If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by COVID-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

5. Support our key workers. If your work* is critical to the national response to COVID-19 and you need to use your own car to drive to different locations for work purposes because of the impact of COVID-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover.

*everyone who works in one of the critical sectors listed by the government.


Association of British Insurers
20 March 2020

Comments

I need to update my card details before my renewal on 5.4.20. I tried  to register for YIA but can't get through to anyone to provide a contact number. What will happen when my payment is rejected as my card is out of date. I've been trying since 17th March. Thanks 

I have been advised to stay at home for 12 weeks. Can I change my cover to third party fire and theft for this period, and back to fully complete once moving around again?

Hey @Jonks, thanks for getting in touch. You can decrease the level of cover at anytime. However, you can only increase the level of cover in conjunction with a change of vehicle. So this means that when your isolation period is over you would need to remain on third party fire and theft only. Also, it isn't always necessarily the case that the lower level of cover is cheaper; it could go either way depending on how the underwriter judges the level of risk attached to the change. If you wish to go ahead with this, or discuss it in more detail you should give us a call on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm) and my colleagues will be happy to help. I hope this makes sense. Take care - Chris 

Can i have 3 month holiday with car insurance I'm stuck at home with my husband ill 

Hi @Pa3, sorry to hear about that! Can you please send us over a private message to Tesco-Bank? I'l then be able to provide some further advice. 

I've tried to phone, and e mailed, numerous times, I'm trying to cancel my car insurance with yourselves as I have received a cheaper quote and paid for it through Hastings car insurance I've even tried to get in touch with my bank, to

Stop any payments to yourselves, but can't get through to them either.

I've also tried to cancel it online and can't do it

The car insurance is due to be taken on the 6/6/2020, I need this sorting as soon as possible and am not happy that I can't get it cancelled. 

Regards

Linda McDonald

 

 

Hi Linda, sorry to hear this. If you send a private message to Tesco-Bank we'll be able to stop the renewal for you.