Have your car insurance needs changed during COVID-19?
We know some of our customers are financially impacted by COVID-19 and are looking for ways to save some money right now.
You can review and update your details if how you use your car has changed by logging in to Your Insurance Account, or by getting in touch with us. If you do want to update your details, there are no admin fees for doing so.
Here's some questions to consider:
Are you still using your car to get to and from work?
Are you driving the same number of miles?
Has the usual place your car is parked overnight changed?
Are the same people driving the car?
Have you thought about whether you'll need the optional extras on your policy?
Please note, any changes you make may also increase as well as decrease your premium. Also, when things get back to normal, it's your responsibility to ensure your policy is up to date again - otherwise it could invalidate any future claim.
If you do want to make changes, in Your Insurance Account you can:
Change your mileage and car use
Remove additional drivers they're currently not using the car
Amend your overnight parking location
Keeping your car insured - even if you're not using it at the moment, is a legal requirement.
If after updating your details you're still experiencing temporary financial difficulty as a result of COVID-19, please get in touch to discuss alternative payment options.
If you’ve received your car insurance renewal invite but don’t want to renew, please download and complete the form and email it to firstname.lastname@example.org. We recommend using a laptop or PC to do this. If you're using your mobile, you will need to save the form to your files before completing the fields and emailing it. If your renewal date is within 48 hours, please contact us.
We're here if you need to get in touch to discuss your policy with us.
Managing your Tesco Bank Car or Home Insurance online
Your Insurance Account is the easy way to manage your car and home insurance policy, it's secure and simple to use and available 24/7.
Here's some examples of what you can do:
Make changes to your policy such as changing your address or vehicle without incurring an administration fee
View, download and then print any of your policy documents
Check your renewal price and renew online
Upload and send us documents such as your proof of no claims
No fees if you make changes or cancel your policy.
New payment plans can be put in place if you fall behind with your payments.
You’re covered if you’re now working from home. Your Tesco Bank Home Insurance automatically covers you for clerical, administrative or child-minding duties. You need to get in touch for any other types of work, then subject to approval we’ll make the change and waive any fees for doing so.
If you’ve received your home insurance renewal invite but don’t want to renew, please download and complete the form and email it to email@example.com. We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. If your renewal date is within 48 hours, please contact us.
If urgent you can also contact us on *0345 078 3895, phone lines are open Monday to Friday 9am to 5pm, however call wait times can be up to 60 minutes at the moment.
*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
You may have trouble getting in touch with us right now as our call centre is really busy and opening hours are reduced. However, you can manage your car or home insurance policy online through Your Insurance Account, which is simple to use and available 24/7.