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Help with your Banking

Credit Card COVID-19 payment breaks

If you have a Tesco Bank Credit Card and are impacted by COVID-19, you can request a delay to your next three monthly payments. There’s no need to call us.

For a Credit Card payment break, you'll need to complete our online form. You'll need the 16 digit number on the front of your card.
Apply for Credit Card payment break

What could a COVID-19 payment break look like for my credit card?
During your COVID-19 payment break interest will continue to be charged on your credit card account balance meaning that the overall amount you’ll need to pay back will increase.
As a result, we’ll need to calculate a new minimum repayment for you when your payment break ends.
Here are some examples of how a payment break might impact your credit card repayments.

Credit card payment break Example 1: Outstanding Balance £1800 at 19.9% per annum Example 2: Outstanding Balance of £1800 at 26.9% per annum
Minimum payment before payment break £45.43 £54.09
Minimum payment during payment break £0 £0
New minimum payment when payment break ends £46.70 £57.30
Increase in minimum payment when payment break ends +£1.27 +£3.21
Some things to remember:
  • The examples above are used for illustrative purposes only
  • Your minimum repayment amounts will depend on your individual circumstances and the minimum repayment terms for the specific credit card you hold
  • The examples above assume you have no additional spending on your credit card during the payment break and that the total outstanding balance is interest bearing throughout (this means the rate of interest being charged is greater than 0%)
  • The COVID-19 payment break will cover three credit card payments – the one for the statement period in which you submit your application form, and the two payments that follow. If you submit your application form just after you’ve missed a payment and before you’ve had your new statement, we’ll count the missed payment as the first in your payment break.


If you have any other questions please check our supporting COVID-19 Credit Card FAQs

Loan COVID-19 payment breaks

If you have a Tesco Bank Loan and have been impacted by COVID-19, you can request a delay to your next three monthly payments. There’s no need to call us.

For a Loans payment break, you'll need to complete our online form. You'll need your loan account number and sort code which can be found on your annual statement, your original loan documentation, in Online Banking or Mobile Banking App.

Apply for Loans payment break

If you have any other questions please check our supporting COVID-19 Loans FAQs.

Credit Cards credit balance refunds

If you have a credit balance following a refund and would like these funds returned to you, you can arrange this yourself via Online Banking or the Mobile Banking App.

If using Online Banking, please select your credit card from ‘My Overview’ and you will see the money transfer link, choose this option and follow the instructions.

If using our Mobile App, choose ‘Account Management’, select the money transfer option and follow the instructions.

When this type of refund is processed, you will receive your money within 2 business days. You may incur a money transfer fee. Rest assured that this will automatically be refunded to you within 10 working days and there is no need to contact us.

If you chose to transfer more than your credit balance, normal fees and charges will apply.

Current Account overdrafts during COVID-19

We know that a lot of customers are experiencing financial difficulties at the moment because of COVID-19. So as part of our extra, ongoing support, we are making arranged overdrafts up to £500 interest-free for the next 3 months. You don’t need to do anything to set this up – we will automatically stop charging interest from 9 April 2020 until 9 July 2020. Please note that any interest incurred before that date will still be payable and will appear on your statement.

Can I still apply for an overdraft?

If you don’t have an overdraft with Tesco Bank, and would like to apply for one, log in to Online Banking and select Apply for an Arranged Overdraft. Overdrafts are subject to status.

Overdrafts are a form of borrowing and you should consider whether it is the most appropriate option for you, and whether you can afford the interest payments at the end of this period. Our standard rate is 18.9% APR (variable).

Savings access

If you’ve been impacted by COVID-19 and need to access money from your Fixed Rate Saver or Fixed Rate Cash ISA, we’ll remove any fee or restriction for early closure that may apply. All you have to do is call us on *0345 300 4547. We’ll be happy to help.

Please note that if you decide to close your Fixed Rate Cash ISA account and withdraw your money, it will lose its tax free status.

*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.

International Money Transfers

During these uncertain times, we understand that you might have a greater need to send money abroad to support friends and family who are also dealing with the impacts of COVID-19.

Rest assured you can continue to send and receive money at Tesco Stores across the country and there is no disruption to our service.

You can also use the MoneyGram app to create your transaction at home before visiting a Tesco Store to send money, and, you can pay with a Debit card rather than cash.

To find your nearest store, please use the Tesco Store Locator.

Register for Mobile Banking App and Online Banking

Our Mobile Banking App and Online Banking services are simple to use, secure and available 24/7. There’s lots of handy features to help you manage your day-to-day banking, plus you can:

  • Check your balance and transactions
  • Make payments and transfers
  • View your statements and documents

If you’re not already signed up register now

For support on a range of topics such as trouble logging in, you’ll find the answers here.

Go to Mobile Banking help

Go to Online Banking help

Accessing cash safely during COVID-19

Isolating or Shielding at home but need to access some cash?

We’ve just launched a new service to help you if you don’t have access to cash as a result of the current situation.

If you’re a Tesco Bank savings or personal current account customer, and you’re self-isolating or shielding, you can now get cash delivered safely to your home, free of charge.

You can get from £20 to £500, delivered to your door within 48 hrs by Royal Mail Special Delivery.

To arrange a time that suits you, please get in touch with our current account or savings call centre and one of our team will be happy to help with your delivery. You can find our reduced opening hours and contact details here.


You may have trouble getting in touch with us right now as our call centre is really busy and opening hours are reduced. However, you can manage your day-to-day banking securely with our Mobile Banking App and Online Banking - they're simple to use and available 24/7.

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Comments

Hi @MICHELLE45, I'm really sorry to hear about that! Can you please send over a private message to Tesco-Bank confirming your full name, DOB and postcode? I'll then be able to take a closer look. 

Covid-19 credit card payment holiday 

 

I completed the online form to get a 3 month payment holiday on my credit card. It said on the website that you may not get a response due to how busy Tesco bank is with customers etc but not to worry it will go through. I received a letter yesterday saying I'd missed a payment and a late fee charged but then got a text saying it had been agreed.  It's still showing a late fee and double payment next month on my account, no doubt has gone on my credit report and my card got declined at the shop. 

Can someone help me know what to do? 

can you tell me how I send a private message to Tesco bank 

Hi @JG1, I'm really sorry to hear about that! Can you please send over a private message to Tesco-Bank confirming your full name, DOB and postcode? I'll then do my best to get this sorted for you. 

Hi @MICHELLE45, please go onto the @Tesco-Bank profile and there should be an option in the top right hand corner to send a private message. I hope this helps.

I haven't logged in recently and have changed my devices and need to contact you to sort it out. 

I applied for a payment break on the 7th April and the last response from Tesco was the 24th April which Said " Bear with us, we're working on your request". As of late i have not had any further updates from you. My statement also shows debits for late payments. Can you please update me please. Thank you.

Hi @Banksy1963, thanks for getting in touch. Can you please send a private message to @Tesco-Bank so we can help? - Caroline

I received an SMS last week saying that my request had been processed, but it didn't say if that was for my credit card, loan, or both?  Can I assume it is both?  Have to say, out of 5 banks i've requested holidays from, Tescobank is the most stressful and disorganised.  I have been charged late payment fee (subsequently refunded), my card has been blocked due to arrears, meaning that I've had to leave the supermarket empty-handed - and now my 0% balance transfer rate has been removed from my credit card, and £70 interest charged!  Taking me very close to card limit.  I've called several times and keep being told it will all get reversed... eventually.  But I've already received the SMS saying it's been processed?!  Now what happens on the next statement date when I get more undue interest again, another late payment fee and this time even go over the limit.  No doubt the card will be blocked again and a further phone will tell me to keep waiting.  I appreciate it's a busy time, but I applied 7 weeks ago.  Other 4 banks were all sorted within a week.  

Hi @Phillipsmw, I'm very sorry to hear this. If you send a private message to @Tesco-Bank we'll be happy to look into this further for you.