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Box Insurance

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In the unlikely event that the box fitter does not arrive please call Customer Service on 0330 022 2202*. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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No, not unless your policy is cancelled by us or you. For more information on our fees, please see our existing FAQ - What fees do you charge? Please refer to your Policy document for full details.
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Yes - If the loss or damage to your car is covered by this policy, and your car is being repaired by our chosen approved UK repairer, we will provide a temporary replacement car while repairs to your car are being carried out, provided that one is available. Temporary replacement cars are usually small cars with a manual gearbox (typically a one litre hatchback or similar). A temporary replacement car is not intended to be an exact replacement for your car. The miles you drive in the temporary replacement car will not be debited from your overall miles. A temporary replacement car is not available if your car has been stolen and not recovered, if you vehicle is unrepairable or where accidents occur outside the UK. Please read the Policy Document for full details.
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When you saved your quote you will have received an email to the email address you provided. Follow the link in this email to retrieve your quote. Alternatively you can retrieve a saved Box Insurance quote. Just log in to Your Portal using the email address and password you gave when you got your original quote. Please note that quotes are valid for 30 days or until the start date, which ever is sooner.
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Yes - the box still records the data and transmits it when the signal returns.
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The premium is based on the Policy Miles you select (6000 or 8000). You can earn up to 100 additional Bonus Miles each month for safe driving and you can also purchase Top Up Miles in bundles of 250, 500, 1000 or 2000. Please be aware, if you run out of miles and continue to drive around without purchasing top-up miles, your policy will be cancelled.
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Your Portal will be updated regularly with your recent mileage use and we will also send SMS alerts if you are running low. We do suggest that you check Your Portal on a regular basis. If you are running low, you can simply top up your miles via Your Portal, or phone us 0330 022 2202*. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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No - there is no limit to the amount of Top Up Miles you can buy. However this policy is designed for people whose mileage over the year is around 6,000, 8,000 or 10,000 miles. If you drive, or are likely to drive, significantly more; this may not be an appropriate policy.  
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We will contact you by SMS (text message) when your mileage is running low but it is very important you check Your Portal often as it will be regularly updated with your recent mileage use. Top Up Miles can be bought via Your Portal, or by phone on 0330 022 2202*. Please be aware, if you run out of miles and continue to drive around without purchasing top-up miles, we'll have to cancel your policy. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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We will be happy to discuss this with you. You can contact us by using one of these methods: Sending an email to service@boxins.tescobank.com Following the link to our Live Chat Calling us on 0330 022 2202* Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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