Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 
95616members
28895posts

Box Insurance

View all in:
Sort by:
Yes - If the loss or damage to your car is covered by this policy, and your car is being repaired by our chosen approved UK repairer, we will provide a temporary replacement car while repairs to your car are being carried out, provided that one is available. Temporary replacement cars are usually small cars with a manual gearbox (typically a one litre hatchback or similar). A temporary replacement car is not intended to be an exact replacement for your car. The miles you drive in the temporary replacement car will not be debited from your overall miles. A temporary replacement car is not available if your car has been stolen and not recovered, if you vehicle is unrepairable or where accidents occur outside the UK. Please read the Policy Document for full details.
View full article
No, not unless your policy is cancelled by us or you. For more information on our fees, please see our existing FAQ - What fees do you charge? Please refer to your Policy document for full details.
View full article
The premium is based on the Policy Miles you select (6000, 8000 or 10,000). You can earn up to 100 additional Bonus Miles each month for safe driving and you can also purchase Top Up Miles in bundles of 250, 500, 1000 or 2000. Please be aware, if you run out of miles and continue to drive around without purchasing top-up miles, your policy will be cancelled.
View full article
In the unlikely event that the box fitter does not arrive please call Customer Service on 0330 022 2202*. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article
Your Portal will be updated regularly with your recent mileage use and we will also send SMS alerts if you are running low. We do suggest that you check Your Portal on a regular basis. If you are running low, you can simply top up your miles via Your Portal, or phone us 0330 022 2202*. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article
No - there is no limit to the amount of Top Up Miles you can buy. However this policy is designed for people whose mileage over the year is around 6,000, 8,000 or 10,000 miles. If you drive, or are likely to drive, significantly more; this may not be an appropriate policy.  
View full article
We will be happy to discuss this with you. You can contact us by using one of these methods: Sending an email to service@boxins.tescobank.com Following the link to our Live Chat Calling us on 0330 022 2202* Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article
If you have an accident and you need to make a claim, please contact us as soon as possible after the incident on 0330 022 2525* and we will guide you through the process. You must still contact us to report any circumstances that could lead to a claim being made on your Policy. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article
If your car is stolen, you need to: Contact the police to report the theft and obtain a crime report number. You should then contact Customer Service on 0330 022 2525*. They will then record the crime number and verify your details. Customer Service will then contact our vehicle tracking partner, who will instigate vehicle tracking and contact a dedicated police department directly. Whenever possible the police will be kept informed of the location of the stolen vehicle. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article
The box should notify us straight away if your car suffers a significant impact. In these circumstances we will assume that your vehicle has been involved in an accident. We will then monitor the position of your car and if it is stationary, we will attempt to contact you by phone to offer you assistance and record the accident or claim details, as appropriate. If your vehicle is not stationary we will assume that you do not need any immediate assistance and we will attempt to contact you at the earliest opportunity to record the details of any accident or claim that you wish to make. Please note that you still have an obligation to report any accidents or claims to Tesco Bank Box Insurance, and that if the box is damaged or out of service range it may not be able to alert us immediately. If, when we monitor the position of your car, we notice that it is stationary and the ignition is still switched on, we will assess the severity of the impact, the location of the incident and the time of day. If we believe that you might be injured and/or incapacitated in an isolated or remote location we will attempt to contact the emergency services and request that they attend the scene of the incident. Also note that we are not able to guarantee that the emergency services will attend, and you should therefore still make all possible efforts to contact them yourself. It is also important not to assume that we are aware of any incident. You must still contact us to report any circumstances that could lead to a claim being made on your policy.
View full article