You may be considering not renewing or cancelling your car insurance because of the uncertainty going on. We’d like to remind you of some important matters to think through before you decide to do this:
It’s a legal requirement to have the minimum third party insurance on your car, even if it’s parked up. Your car must stay insured, unless you officially declare it is off the road and make a Statutory Off Road Notification (SORN) to DVLA.
Your insurance policy doesn’t only cover you on the road, it also protects you from theft, fire or malicious damage. Even if you’re planning to keep your car in a garage, it’s still important to be covered for unexpected incidents.
Remember, we have instalment plans available if you can’t pay your full annual premium at renewal. Unless you’ve advised us otherwise, you will be renewed automatically so there is nothing you need to do. If you want to make changes, you can do so for some details in Your Portal or if you are contacting us, please use Live Chat.
Unless you’ve advised us otherwise, you will be renewed automatically so there is nothing you need to do. If you want to make changes, you can do so for some details in Your Portal or if you are contacting us, please use Live Chat.
All our phone lines remain open and our dedicated Operations team are here to help you.
You can speak to us via Live Chat or call our Service Centre on 0333 103 0000 9am-7pm Mon-Fri and 9am-4pm on Sat. You can also email your query to email@example.com.
You can still make a claim any time, our Claims team are available 24/7 on 0333 103 0030.
We allow any NHS and Medical Support Staff to drive to multiple places of work under their normal SDP (Social, Domestic & Pleasure) usage of the policy during these unprecedented times. We would also like to reassure customers involved in voluntary work and driving around to support the most vulnerable that they are covered under the normal SDP usage of their policy and don’t need to contact us about this.
You should always contact us to inform about any changes to your circumstances. Due to the difficult situation we are all in, if you have become unemployed because of COVID-19, we will not increase your premium, with the expectation that you will return to work once the situation is over.
In an attempt to stop the spread of Covid-19, the DVSA has issued an exemption for those vehicles whose MOT expires after 30th March 2020 for a 6-month period. What’s important is that you keep doing essential checks on your car to make sure it is roadworthy.
Please be assured, your wellbeing is important to us. Our engineers have been trained to follow a revised process based on Government advice to ensure your safety, and theirs. All engineers have been provided with PPE (Personal Protective Equipment) and they will conduct the appointment whilst maintaining a safe distance to you.
If you are self-isolating or someone is ill in your household, you will have the option to rearrange your appointment via email or phone when you’re contacted. Whilst it is important for us to get your black box fitted, we also want you to be comfortable with the measures we’re taking.
Here’s what you need to know about the appointment:
Our engineers are equipped with: disposable gloves, face masks, antibacterial spray, disinfectant hand rub, water dispenser and hand wash. Any engineer showing symptoms, or living with someone with symptoms, will self-isolate immediately.
All engineers will be travelling in the van alone. Anyone normally sharing a van for training or mentoring purposes will be working alone.
During the appointment, the engineer will keep a 2-metre distance from you at all times which means they might need to ask you to take a step back when conducting checks or fitting the black box.
During the appointment, the engineer will spray and disinfect any surfaces they have touched or worked on, including your car keys.
Our black box fitting service has resumed back to normal. We are prioritising the safety of our customers and our box fitting engineers have been trained to follow a revised process based on Government advice to ensure your safety, and theirs. All engineers have been provided with PPE (Personal Protective Equipment) and they will conduct the appointment whilst maintaining a safe distance to you.
If you need more information, please read the FAQ about fitting black boxes safely.
The changing circumstances might mean that your car will stay unused for some weeks and as a result, the battery life could be affected. We would advise you to start your car for 10 minutes at least once a week to help stop the battery charge being depleted. If you know you won’t drive, you might want to buy a maintenance charger.
We are committed to provide you business as usual and will keep issuing documents and important communications as normal. Whilst we endeavor to keep business disruption to a minimum, we want to take this opportunity to check we have your correct contact details and communication preferences. You may want to switch your preferences to electronic should postal services experience disruption.
We understand this time has brought financial challenges for many, and you might struggle with payments. To support you, we are waiving our default fees when processing your monthly payments through Premium Credit Ltd (PCL). There will also be no fees if you change your payment dates.
We might be able to provide further payment extensions if necessary. If your income has been impacted by COVID-19 and you are struggling with payments, please get in touch with us.