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Box Insurance

How do I cancel my policy?

We are sorry you are considering cancelling your Box Insurance policy. Please call Customer Services on 0330 022 2202 to discuss any problems you may have had and arrange cancellation of your policy.


If your policy is cancelled and an in-tele-box has not been fitted to your car, the cancellation fee will be £30. If your policy is cancelled and an in-tele-box has already been fitted to your car, or had been fitted to a car you previously insured with us, the cancellation fee will be £80. These fees will be subject to Insurance Premium Tax where applicable. Please refer to your Policy document for full details.

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Last update:
‎30-04-2015 09:14 AM
Updated by:
WOW just rang to get a quote for my new car unfortunately I was quoted an extra £400 for a smaller engined standard vehicle. (Had quotes £200 cheaper than i am currently paying with tesxo so a total saving of £600) When I asked to cancel I was told I would have to pay for 12 months breakdown cover but would not be allowed to use it. I was also quoted £10 more than it says on the website as a cancellation fee. Buyer beware this is a disgraceful practice.

Hi @Ardy, I replied to your query in the following post:


Hi I need access to an old policy from last year that I cancelled how do I do this please

Hi @Peter7, can you give us a call on the number at the top of this post so we can discuss this?