Online banking

Online banking

Showing results for 
Search instead for 
Did you mean: 

Box Insurance

How do I cancel my policy?

You can cancel your policy at any time by calling us on 0330 022 2202*. Cancellation can take effect immediately or from a later date. Cancellation cannot be backdated to an earlier date.

Provided you have not made a claim, or one has not been made against you, you will be entitled to receive a refund of premium including any premium paid for Top up Miles, less:

  • a charge on a proportionate basis for the period of policy cover that you have already received, or the miles used, which ever amount is higher; and

  • an administration fee as shown in the policy documentation and online, please be aware this would apply in the 14 day cooling off period as well.

Please refer to your Policy document for full details.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

WOW just rang to get a quote for my new car unfortunately I was quoted an extra £400 for a smaller engined standard vehicle. (Had quotes £200 cheaper than i am currently paying with tesxo so a total saving of £600) When I asked to cancel I was told I would have to pay for 12 months breakdown cover but would not be allowed to use it. I was also quoted £10 more than it says on the website as a cancellation fee. Buyer beware this is a disgraceful practice.

Hi @Ardy, I replied to your query in the following post:

Hi I need access to an old policy from last year that I cancelled how do I do this please

Hi @Peter7, can you give us a call on the number at the top of this post so we can discuss this?