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dear sirs i have logged onto my car insurance account twice and both times, it is impossible to add files to the screen on the insurance account page, as i have explained, i did not give permission to renew the car policy in august, as the vehicle was sold in march of this year, the lady i spoke to said to send proof of sale, she would credit my account for the over payments, and offset the £40 cancellation fee, however, there should be no cancellation fee, as I never gave any permission to renew the policy after its lapse, this is the only proof i have, the vehicle was sold to a trader, who processed all the documentation online with the DVLA, my car insurance account number is **sensitive information removed**, if you require any further information you have my contact details, as i do not wish to add any more information to an open forum, many thanks Ian Drapersale of car 1st of march 2020
Hi Ian, I'm sorry to hear this. So we can look into this for you, can you please send us a private message to Tesco-Bank with your full name, DOB, postcode and policy number?
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