I have been with Tesco Bank since 2010, mainly within the General Insurance department and its Customer Relations team. It was within this role that I was first introduced to Tesco Bank's Social and Community channels. Prior to this, I was with Bank of Scotland and then Halifax for 10 years. I had various roles within Customer Service for banking, savings and business customers, but most of this time was also within the Customer Relations department dealing with complaints, improving products and services and raising capability. I love to hear people’s views, whether it be negative or positive, and nothing motivates me more than helping customers.
What about yourself?
I have just returned to work after having my second child and have been lucky enough to have had a year off work. In that time we also bought our first house and I am currently planning my wedding which is later this year. A tad crazy to do all at once but I love the organising! On a serious note though, it can be very overwhelming and I couldn’t do it without the continuous support of my family and friends. In my limited spare time I love going to the gym and all things exercise related, let’s hope this continues after my wedding….
What do you think you will bring to our community?
I have a genuine interest in hearing your feedback and questions and using this to improve our products and services. Being the newest person in the team, I plan to spend as much time as possible getting to know our community members, continuing to carry out our promise that no question will go unanswered and developing the support that is available to you all. I hope you all get to see my passion for this and I am happy to answer any other questions you may have for me.
What are you most excited about?
Seeing Your Community grow and encouraging new and existing members to participate in helping each other. What isn’t nice about helping someone? We are also working on some great plans to recognise these people – so watch this space! And although I am new to Your Community, I really can’t wait to get started and work alongside Jamie and the rest of the team.