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30008posts

Meet Sarah - our new community manager

Community Manager

Sarah, tell us a bit about your career so far

 

I have been with Tesco Bank since 2010, mainly within the General Insurance department and its Customer Relations team. It was within this role that I was first introduced to Tesco Bank's Social and Community channels. Prior to this, I was with Bank of Scotland and then Halifax for 10 years. I had various roles within Customer Service for banking, savings and business customers, but most of this time was also within the Customer Relations department dealing with complaints, improving products and services and raising capability. I love to hear people’s views, whether it be negative or positive, and nothing motivates me more than helping customers.

  

What about yourself?

 

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I have just returned to work after having my second child and have been lucky enough to have had a year off work. In that time we also bought our first house and I am currently planning my wedding which is later this year. A tad crazy to do all at once but I love the organising! On a serious note though, it can be very overwhelming and I couldn’t do it without the continuous support of my family and friends.
In my limited spare time I love going to the gym and all things exercise related, let’s hope this continues after my wedding….

 

 

 

 

What do you think you will bring to our community?

 

I have a genuine interest in hearing your feedback and questions and using this to improve our products and services. Being the newest person in the team, I plan to spend as much time as possible getting to know our community members, continuing to carry out our promise that no question will go unanswered and developing the support that is available to you all. I hope you all get to see my passion for this and I am happy to answer any other questions you may have for me. 

 

What are you most excited about?

 

Seeing Your Community grow and encouraging new and existing members to participate in helping each other. What isn’t nice about helping someone? We are also working on some great plans to recognise these people – so watch this space! And although I am new to Your Community, I really can’t wait to get started and work alongside Jamie and the rest of the team. 

19 Comments
Just looking

Hi Sarah - I'm unable to post private messages - my email isn't being verified for user @garetht

Can you pls help me get started in this community

Your Community Expert

Hi @garetht, I've verified your email address so you'll now be able to send private messages 🙂 

Little helper

Hi, I was approved 'in principle' for loan and returned docs requested, they were received yesterday. How long will it take to get a decision? (Will weekend may this take longer) my car is dead and I need to sort this quickly! 😕

Safe hands

Hi @CatD, I responded to your other message with more on this! - Tristan

Little helper

Hi Sarah I would like to post a private message but unsure how?

Employee

If you select the @Tesco-Bank profile, the option to send a private message will appear in the top right hand side of the profile page 🙂 

Little helper

Hi Sarah, I have opened a new Saver Account in Joint Names under my own log in details.  Where can I see that the actual account has opened in Joint Names as I will need to produce a tax certificate at the end of the year to show that it is in joint names and the only thing I can see is that it is an Internet Saver - I have titled it Joint Account but I don't think that will suffice for the tax man.  Thanks.

 

Employee

Hi @Puzzled2, we will automatically produce a tax certificate on your online banking for you to download at the end of the year. This will confirm that your account is in joint names 🙂 - John

Little helper

Doing transfers between 2 Tesco Internet Savers Account in my name - one account is rejecting the payments and has taken the account overdrawn.  No idea why the payment is being rejected by Tesco.  How do I make sure that no interest is charged on the overdrawn balance.  I have transferred funds back into the account on each day it has gone overdrawn and those payments have been set up ok but don't appear to go through straightaway so the credit doesn't appear until the next day.  Unable to contact anyone so therefore cannot credit the account on the same day.

Your Community Expert

I'm really sorry to hear this, @Puzzled2. I'm not able to go into much detail via this channel, however, I would like to make you aware that we would never reject payments coming into the bank. So we can discuss this further with you, please private message our @Tesco-Bank profile. The option to send a private message will appear in the top right hand side of the profile page.

Little helper

how do i leave tesco community?

Employee
Sorry to hear that you want to leave Community @pioneerschool. Can I ask why you're looking to leave? If you'd like us to remove your account, reply to this message and we'll arrange that for you. 
Little helper

WIm trying to register to access my car insurance documents and it has asked for my phone number but there is nowhere to add this. Helpplease.  Tired human x

 

Employee
Hi @ClaireG1, thanks for getting in touch. If you're having issues seeing your documents online, it's worth sending us a message on Facebook or Twitter and our Social Media team will be able to help. You can find the pages here: https://www.tescobank.com/help/social-media-house-rules/
Here to help

welcome to the team 🙂 

Little helper

Sarah

 

Can you tell me how to contact and speak to a real person please. I rang the recommended number  and all I got was a series of choices by  answer phone which did not address my problem

 

Betty

Community Manager

@18Isherwood - who is it that your trying to contact?

Little helper

I needed to talk to someone in cutomer services about the statement on my credit card. All I got was a choice of topics to be answered automatically  in response to pressing numbers. It would have been helpful to be given a name and number  to communicate personally with

Employee

Hi @18Isherwood, I'm afraid that we don't have direct details we can provide for our colleagues due to how busy we can be at times. If you call us on 0345 300 4278, available 24/7, and select option 2, enter your card details and account security, you will be given the option to speak to someone. That becomes available after you listen to the options all the way through once without choosing from the menu.