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Calling all customers – do you want to make things ‘Beta’?

Community Manager

Community-BETA-Group-small.jpg

Last year in Your Community, we launched a Beta Testing Group – offering customers an opportunity to get involved in testing our new look Online Banking before it was available to all Tesco Bank customers, and then provide feedback. By doing this we were able to tailor the development, ensuring it not only met our customers’ needs, but was easy to use.

Last year’s beta group was the first time that we'd carried out this type of activity and we were delighted to see how willing customers were to get involved and help shape our services.

Building on this success we have decided to relaunch, enabling more customers to get involved. This year, we plan to expand the scope of the beta group, meaning that more and more functionality for Online Banking and the App will be tested in this way, including potentially an entire App re-design, digital PIN number reminders and the ability to update your personal details in-App. By doing this, we hope to gather even more insight which will help us continually develop and refine our products and services, ensuring that they not only deliver great value, but also exceptional service.

We believe that you, our customers, offer a great wealth of knowledge and understanding through your own experiences of using our services. This is why we established the Your Community site, providing a platform for all Tesco Bank customers to find out information, as well as sharing their thoughts, views and expertise. Today, thousands of Tesco Bank customers are registered on Your Community and we see on average over 250,000 visits to helpful content each month.

If you are interested in getting involved please comment below this article to say that you are! You will need to register to comment. We'll then reach out to you by private message to get some details and set you up with a beta version of Online Banking and/or the Mobile App depending on what you use now.

211 Comments
Frequent Browser

I'm keen to participate 

Frequent Browser

Hello,
I would like to get involved with testing the beta version of the Tesco Mobile Banking App. 

I look forward to your reply, 

Thank you.

Occasional Browser

I'm in! 

LWH
Occasional Browser

I'm interested. I misplaced my wallet recently and it was a real shame I couldn't freeze and unfreeze my card like I can with my other banks. Any way we can improve the app would be great!

Frequent Browser

Hi, 

I'd really like to get involved

 

thx

Occasional Browser

I'd like to be involved

Frequent Browser

I'd be happy to be involved 

New to this

yeah,...i'd like to participate....thanks.

Occasional Browser

I would be interested in taking part ☺️

Frequent Browser

Yes please

New to this

I'd be interested in joining!

Frequent Browser

I would like to join beta group

Occasional Browser

I am interested in this.

Frequent Browser

I'm interested please

New to this

I am interested too!

Occasional Browser

Hi, I'm interested in getting involved Smiley Very Happy

Frequent Browser

I'm up for being a beta tester

Bring it on

Frequent Browser

I was logging out when then "become a beta tester" message came up.

Who thinks the process of registering to become a bet tester is convoluted and clumsy? 

Frequent Browser

Hi James

 

I am intersted in joining the Beta team, what are the next steps please?

 

Regards

 

Iain

Frequent Browser

Hi,

Seeing as tesco would like feedback the only one I would give is to simply allow people to make cash deposits in all tesco stores.

There's not enough stores with the facility in rural regions at the moment or allow post offices to do it?. The banking app is already very good and the staff are great, the deposit issue is the only gripe I have.