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Calling all customers – do you want to make things ‘Beta’?

Community Manager

Community-BETA-Group-small.jpg

Hi folks - we've closed recruitment for the BETA Group. We will open it up again later in the year. Please watch this space, Jamie.

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Last year in Your Community, we launched a Beta Testing Group – offering customers an opportunity to get involved in testing our new look Online Banking before it was available to all Tesco Bank customers, and then provide feedback. By doing this we were able to tailor the development, ensuring it not only met our customers’ needs, but was easy to use.

Last year’s beta group was the first time that we'd carried out this type of activity and we were delighted to see how willing customers were to get involved and help shape our services.

Building on this success we have decided to relaunch, enabling more customers to get involved. This year, we plan to expand the scope of the beta group, meaning that more and more functionality for Online Banking and the App will be tested in this way, including potentially an entire App re-design, digital PIN number reminders and the ability to update your personal details in-App. By doing this, we hope to gather even more insight which will help us continually develop and refine our products and services, ensuring that they not only deliver great value, but also exceptional service.

We believe that you, our customers, offer a great wealth of knowledge and understanding through your own experiences of using our services. This is why we established the Your Community site, providing a platform for all Tesco Bank customers to find out information, as well as sharing their thoughts, views and expertise. Today, thousands of Tesco Bank customers are registered on Your Community and we see on average over 250,000 visits to helpful content each month.

If you are interested in getting involved please comment below this article to say that you are! You will need to register to comment. We'll then reach out to you by private message to get some details and set you up with a beta version of Online Banking and/or the Mobile App depending on what you use now.

330 Comments
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Hi, i would like to be involved in the Beta too :)

Every Little Helps

@JamieJ I hope you and your systems  are going to be able to cope with all of us Beta Testers. There will be more using the Beta Version then the Current Main Sites and Apps lol Smiley LOL

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Hi I'd be excited to participate in this! 

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I am interested in becoming a tester for your app.

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Hi I am interested in taking part 😊

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I am up for this.

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Yeah I’m in. I want to make Tesco bank better. And it would be good to get more involved and feel more involved 

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Hi,

I'd be happy to join the community beta. Have a couple of ideas on features and usability. 

Cheers!

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I would be interested in this. There are quite a few little thing that I believe would greatly improve the customer experience.

 

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Count me in

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Hi, I'm also interested in beta testing, it would be great if that came with some token bonus though for helping

Thanks

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Hello,

 

Please can I be considered for this trial?

 

Thank You!

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Count me in for testing the app, would love to see it become better for customers needs.

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Immediate feedback for this site

Improve forgot password journey

If I didn't work at tesco I would have just given up with all that trouble

Message me for details

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Sign me up! 

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I'd be interested in beta testing

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yes please, I would like to help out with beta testing. 

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Happy to help :)

 

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I would like to be part of the app beta team, as that is my main way of interacting with the bank  

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looks interesting so I am interested.