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Calling all customers – do you want to make things ‘Beta’?

Community Manager

Community-BETA-Group-small.jpg

Hi folks - we've closed recruitment for the BETA Group. We will open it up again later in the year. Please watch this space, Jamie.

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Last year in Your Community, we launched a Beta Testing Group – offering customers an opportunity to get involved in testing our new look Online Banking before it was available to all Tesco Bank customers, and then provide feedback. By doing this we were able to tailor the development, ensuring it not only met our customers’ needs, but was easy to use.

Last year’s beta group was the first time that we'd carried out this type of activity and we were delighted to see how willing customers were to get involved and help shape our services.

Building on this success we have decided to relaunch, enabling more customers to get involved. This year, we plan to expand the scope of the beta group, meaning that more and more functionality for Online Banking and the App will be tested in this way, including potentially an entire App re-design, digital PIN number reminders and the ability to update your personal details in-App. By doing this, we hope to gather even more insight which will help us continually develop and refine our products and services, ensuring that they not only deliver great value, but also exceptional service.

We believe that you, our customers, offer a great wealth of knowledge and understanding through your own experiences of using our services. This is why we established the Your Community site, providing a platform for all Tesco Bank customers to find out information, as well as sharing their thoughts, views and expertise. Today, thousands of Tesco Bank customers are registered on Your Community and we see on average over 250,000 visits to helpful content each month.

If you are interested in getting involved please comment below this article to say that you are! You will need to register to comment. We'll then reach out to you by private message to get some details and set you up with a beta version of Online Banking and/or the Mobile App depending on what you use now.

330 Comments
Every Little Helps

Please add me to the BETA group as well

Community Manager

Hi @Retired , glad you are on board! Our website and online banking should work with any up to date browser. Can you update Explorer to the latest version if you haven't already and try again? In terms of the size of text etc you can zoom in on any browser to make it larger. Usually this is under "View" in the Browser menu. We have some details on browsers on our website (please ignore the irony of this!) https://www.tescobank.com/online-banking/help/technical-support/

 

If none of this helps you'd be best calling our Online Helpdesk team anytime on 0345 300 3511 so they can take a closer look for you - Jamie

Here to Help

I'd like in on an app beta on Android if possible.

 

I'm running the Q preview and the standard app won't even load. Would like to help get it working.

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I would like to beta test the new app and online banking 

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Hello

I would be pleased to take part in the Beta trials and look forward to hearing from you.

 

many thanks

 

Adrian

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Im interested

Here to Help

I'll definitely join in on the Online Banking beta, and don't mind having a go with the app as well.

What frustrates me most is the fact that the initial screens of online banking swiftly give way to a completly different interface when you need to do some configuration or setting up, and it's not easy to get to it either. One consistant and intuitive look all the way through, please!

Here to Help

Dear team

 

I would like to be involved with the interface development, I logged in to my account for the very first time and the layout is very basic and also lacks any useful information and options to download a PDF etc. I have a number of other ideas to challange and build.

 

Look forward to contribute.

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yes please, how do I get involved?

 

Here to Help

Any progress yet with changing the small dots in the password and security number?

 

I've also noted that the cursor doesn't automatically go to the security number after progressing from the username.  This used to be the case when there was a change to the previous logging on system but was subsequently rectified.

 

If you wish to have constructive engagement regarding anything new it would be prudent to improve the existing system first.

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Count me in, love a good old Beta...

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I would be intrested in participating in this area

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Yes, I'd like to help.

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Add me to the list please!

 

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Sounds good, I'll do it!

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I would like to get involved with beta testing

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Im intrested in this. 

Thanks.

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I'm in

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Id love to take part in beta testing, look forward to receiving a message from Tesco Bank

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I would like to take part to this