Type: Posts; User: RossM

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  1. Customer Service Update

    Posted by RossM, 26-11-21
    The severe weather conditions mean we've asked some colleagues to stay safe at home. As a result, our phone lines may be very busy. You’re able to Manage your account and policies online through the...
    2 Replies
    176 Views
  2. Hi bhmartin9, if you have a credit balance on...

    Posted by RossM, 24-11-21
    Hi bhmartin9, if you have a credit balance on your account, you can request a refund for your exact credit balance on your account as a money transfer. You can do this through online banking or the...
    3 Replies
    78 Views
  3. A little treat from Tesco Gift Cards

    Posted by RossM, 24-11-21
    ​​​​​​​Tesco are giving a little extra this New Year by offering a £5 bonus gift card to customers who purchase a promotional £50 Tesco Gift Card in the lead up to Christmas. This is a limited...
    0 Replies
    186 Views
  4. Gift Card Store List

    Posted by RossM, 24-11-21
    Store No
    01001-Store Name
    01003-Store Format
    01005-Address Line 1
    01006-Address Line 2
    01007-Address Line 3
    01008-Postcode
    01011-Country
    0 Replies
    32 Views
  5. Hey all, thanks for making us aware of this. We...

    Posted by RossM, 23-11-21
    Hey all, thanks for making us aware of this. We successfully deployed a fix at the weekend and transactions should now be displaying as normal. If anyone’s transactions are not displaying correctly...
    232 Replies
    96,922 Views
  6. Hey all, thanks for making us aware of this. We...

    Posted by RossM, 23-11-21
    Hey all, thanks for making us aware of this. We successfully deployed a fix at the weekend and transactions should now be displaying as normal. If anyone’s transactions are not displaying correctly...
    8 Replies
    297 Views
  7. AGS I'm afraid that isn't a policy that we offer.

    Posted by RossM, 23-11-21
    AGS I'm afraid that isn't a policy that we offer.
    1 Replies
    78 Views
  8. Hey macporridge, can you confirm what type of...

    Posted by RossM, 23-11-21
    Hey macporridge, can you confirm what type of account you hold with us?
    1 Replies
    51 Views
  9. Hey, we are looking into the missing transactions...

    Posted by RossM, 16-11-21
    Hey, we are looking into the missing transactions on CSV files, I'm going to send a PM to a few of you above to try and get some more information to assist us with this.
    232 Replies
    96,922 Views
  10. KelvinH Hey, we are looking into this further. I...

    Posted by RossM, 16-11-21
    KelvinH Hey, we are looking into this further. I will send you a private message to try and get some details from you.
    8 Replies
    297 Views

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