Type: Posts; User: RobbieT

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  1. @Peter17833...

    Posted by RobbieT, Today
    @Peter17833 I'm afraid that we would need to speak to you over the phone for this. If you're not able to speak with us and have access to a smartphone, you may wish to try the Relay UK service. You...
    5 Replies
    50 Views
  2. Hi @crosscd97...

    Posted by RobbieT, Yesterday
    Hi @crosscd97, thanks for getting in touch. Do you normally top up your Clubcard Pay account using the Pay by Bank service or by bank transfer? With both of these methods, you should see the money...
    1 Replies
    19 Views
  3. Hi @chr...

    Posted by RobbieT, 22-07-21
    Hi @chr, I'm sorry to hear about the trouble you've had. Did you manage to speak with the team to sort this? I've also passed on your feedback surrounding pending transactions.
    3 Replies
    166 Views
  4. Hi @chr...

    Posted by RobbieT, 22-07-21
    Hi @chr, thanks for the suggestion! That does sound like it would be a useful feature. I've passed your comments to our Clubcard Pay team :)
    1 Replies
    143 Views
  5. @welshnomad...

    Posted by RobbieT, 01-07-21
    @welshnomad Your Clubcard Pay debit card can be added into Apple Pay. We've got an article on how you can add a card to Apple Pay here: How do I set up Apple Pay on my device?
    15 Replies
    2,150 Views
  6. Hi @MarkD1990...

    Posted by RobbieT, 01-07-21
    Hi @MarkD1990, thanks for getting in touch. I'm afraid you cannot deposit cash directly into your Clubcard Pay account. You can only top up a Clubcard Pay account via Pay by Bank or bank transfer....
    1 Replies
    575 Views
  7. Hi @asearlejones...

    Posted by RobbieT, 29-06-21
    Hi @asearlejones, thanks for getting in touch. I'm afraid there isn't an option to choose a different card design. However, I've passed your comments as feedback to our design team today. With a...
    2 Replies
    7,664 Views
  8. Hi @davillan...

    Posted by RobbieT, 28-06-21
    Hi @davillan, thanks for getting in touch. Please send a private message to Tesco-Bank and we'll be able to take a closer look.
    49 Replies
    57,152 Views
  9. @jainvikas8...

    Posted by RobbieT, 28-06-21
    @jainvikas8 If you have Touch ID enabled then you should just be asked to present your fingerprint to login to the app. You should only be asked to confirm additional security, such as your passcode,...
    4 Replies
    11,284 Views
  10. @nvt...

    Posted by RobbieT, 15-06-21
    @nvt I'm sorry you've been told otherwise by my colleague. My colleagues response is incorrect so I'll make sure to feed this back to them. We send the payment alert to credit card customers that are...
    5 Replies
    1,430 Views

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