Type: Posts; User: StephenH

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  1. Re: Fingerprint on login on App

    Posted by StephenH, 02-08-16
    Hi & @Imartin,

    Currently we don't support fingerprint login but we're looking into the possibilities. Once we have any updates on changes like this to the app we'll let our customers know.
    ...
    6 Replies
    2,000 Views
  2. Re: Applying for a balance transfer

    Posted by StephenH, 02-08-16
    Hi ,

    How long ago was it you applied and were accepted?

    Your balance transfer won't be process until you have activated your card so will have to wait until that arrives with you. Once you...
    1 Replies
    687 Views
  3. Re: Can I access the Mobile Banking App from any device?

    Posted by StephenH, 02-08-16
    Hi _I,

    I'm sorry, our app is not supported or compatible with either of your devices and at this moment in time you wouldn't be able to download the mobile app on the devices. An alternative is to...
    1 Replies
    788 Views
  4. Re: New to Tesco Bank

    Posted by StephenH, 10-07-16
    Hi ,

    You won’t need to scan either cards if you're using them to pay for the goods. It will automatically collect points. You will have to scan the cards if you're paying with cash or an...
    3 Replies
    1,096 Views
  5. Re: Paying standing orders on a sunday

    Posted by StephenH, 12-06-16
    FPS is an industry wide service, however I cannot comment on how other banks use this service I'm afraid. The only thing I can confirm is that a Faster Payment doesn't have a maximum timescale to...
    7 Replies
    2,187 Views
  6. Re: 0% transfer credit card balance offer

    Posted by StephenH, 12-06-16
    Hi ,

    Have you applied for a card or are you referring to the offer that were currently offering to new customers and when this will expire?

    Stephen
    1 Replies
    787 Views
  7. Re: Paying standing orders on a sunday

    Posted by StephenH, 12-06-16
    Hi ,

    Standing Orders don't stop during non-business days as they run by the Faster Payment Service which operates 7 days a week.

    Hope this helps.

    Stephen
    7 Replies
    2,187 Views
  8. Re: Marriage surname change with an international marriage certificate (US)

    Posted by StephenH, 12-06-16
    Hi ,

    Sorry for the delay in getting back to you, we were just making sure on the rules!

    Firstly, congratulations on getting married! Hope you had a great day :)

    As you said, this is not a...
    1 Replies
    749 Views
  9. Re: Internal transfers to pay Credit Card from Current Account

    Posted by StephenH, 07-06-16
    Hi ,

    If you're looking to set up a Direct Debit to pay your Credit Card balance, you can set this up on the App. You will have to click on the Credit Card, then depending on your device, please...
    3 Replies
    1,173 Views
  10. Re: Transferred to wrong account!

    Posted by StephenH, 29-05-16
    Hi ,

    Have you managed to get the Money Transfer issue sorted and into the correct account?

    We do try and speak as clear as possible so our customers can hear and understand us, and I'm very...
    4 Replies
    1,392 Views
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