Type: Posts; User: CherylV

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  1. I'm sorry to hear about this @rocsteadyeddie...

    Posted by CherylV, 26-06-21
    I'm sorry to hear about this @rocsteadyeddie, it can take 2 full working days for payments to clear towards your credit card. As this is processing, it may begin to reflect on your available credit...
    4 Replies
    7,720 Views
  2. Hey Kirstycs, welcome to the Community! Good to...

    Posted by CherylV, 26-06-21
    Hey Kirstycs, welcome to the Community! Good to have you here :)
    48 Replies
    59,716 Views
  3. Hey Andrew1965, I'm so sorry to hear about this....

    Posted by CherylV, 23-06-21
    Thread: Chargeback info
    Hey Andrew1965, I'm so sorry to hear about this. I've replied to your private message now :)

    Once we get your details, we'll look further into this and investigate what's happened here. I'm so...
    3 Replies
    1,647 Views
  4. Hey Key, I'm so sorry to hear about this. So we...

    Posted by CherylV, 19-05-21
    Hey Key, I'm so sorry to hear about this. So we can look into this further, can you please send us a private message to Tesco-Bank and we'll look further into this? If you could please include your...
    6 Replies
    2,271 Views
  5. Hey @MARJCROSSLAND...

    Posted by CherylV, 24-04-21
    Thread: Change of car
    Hey @MARJCROSSLAND, I'm sorry to hear about this. Thanks for helping out here 25H :)

    If it's standard car insurance, you can update this on your insurance account (YIA) by following these steps:...
    2 Replies
    1,524 Views
  6. Hey heanor_man_34, I've just replied to your...

    Posted by CherylV, 03-04-21
    Hey heanor_man_34, I've just replied to your private message about this. We'll get this deleted for you. Thank you so much for all of your help and being part of our team! We're so sorry to see you...
    26 Replies
    21,917 Views
  7. I’m sorry to hear about your experience @McNeal...

    Posted by CherylV, 27-03-21
    I’m sorry to hear about your experience @McNeal. We aim to always be utterly respectful to everyone. I’m so sorry if this hasn’t been the case for you. This deeply concerns me and we never want to...
    22 Replies
    8,851 Views
  8. Hey @AndyRyan70...

    Posted by CherylV, 13-03-21
    Thread: Change of car
    Hey @AndyRyan70, thank you for getting in touch. You are completing the right steps online to make the change, as only the cost to change this will be displayed. This won't display the full cost for...
    3 Replies
    2,616 Views
  9. Hey @ingridkench...

    Posted by CherylV, 06-03-21
    Hey @ingridkench, thank you for getting in touch. I’m sorry to hear about this. Usually if the merchant has definitely refunded you, we should be able to see it on our systems and you should also be...
    9 Replies
    9,119 Views
  10. Hey partridge528, I’m so sorry to hear about...

    Posted by CherylV, 06-03-21
    Thread: Credit card
    Hey partridge528, I’m so sorry to hear about this. Can you please confirm whether you can see this balance online on our website or is this through PRA?

    If it’s through us, please send us a...
    5 Replies
    5,481 Views

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