Type: Posts; User: jayirvine; Keyword(s):

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  1. Re: My account

    Posted by jayirvine, 16-07-18
    Thread: My account
    Sorry to hear about this Alchemilla. Please send a private message with your full name, DOB and postcode with spaces between characters (l i k e t h i s) so that I can look into this for you
    1 Replies
    22 Views
  2. Re: Change details

    Posted by jayirvine, 16-07-18
    Thread: Change details
    We would need to speak with you on the phone if this is the case Coyne, as we don't have the correct address to sent out account recovery. Please give us a call on 0345 300 3511 (24/7) – Jay
    1 Replies
    33 Views
  3. Re: insurance

    Posted by jayirvine, 11-06-18
    Thread: insurance
    Hi there @vampmesiter0666



    You would need to get in touch with the travel insurance team so they can get the documents sent to you.



    The number to call is 0345 293 9475 (Mon - Fri: 8am...
    1 Replies
    14 Views
  4. Re: Application

    Posted by jayirvine, 09-06-18
    Thread: Application
    Hi there



    Which product do you have with us?
    1 Replies
    36 Views
  5. Re: Serious flaws in website and online service

    Posted by jayirvine, 08-06-18
    Hi there



    These can be sent out proactively, have you registered for online banking?



    Jay
    2 Replies
    43 Views
  6. Re: Why won't the website remember my request to recognise my device?

    Posted by jayirvine, 07-06-18
    Sorry to hear about this

    This does sound strange since we do use cookies to remember your device. Do you regularly delete history or your cache?

    Jay
    11 Replies
    168 Views
  7. Re: How can I cancel my renewal if offices are closed

    Posted by jayirvine, 07-06-18
    Hi there



    If you are calling to cancel you would need to wait until our lines are back open, which they are now. The opening hours are Mon - Fri: 8am - 9pm and Sat - Sun: 9am - 5pm.


    ...
    1 Replies
    23 Views
  8. Re: Home Insurance Renewal

    Posted by jayirvine, 07-06-18
    Sorry about this



    Is your number up to date on the policy?



    I have sent a private message.
    3 Replies
    49 Views
  9. Re: New on line banking app changes

    Posted by jayirvine, 07-06-18
    Hi there @Larry57



    I am sorry to hear that you find the new layout to be less efficient than the one we had in place prior to the update.



    I can log these comments as feedback if you'd...
    22 Replies
    695 Views
  10. Re: Home Insurance Policy Documents Fail to Download

    Posted by jayirvine, 04-06-18
    Hi there



    Sorry about this, the issues are known about the formats that open automatically. If you right click on the static page it should definitely allow you to print straight away.


    ...
    1 Replies
    107 Views

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