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Update as promised: I had a call today from...
Posted by Purrfecttune, 06-11-20Update as promised:
I had a call today from Andrew at Tesco Bank today apologising for my claim taking slightly longer than six weeks. He added that it was now resolved in full and that it would... -
A piece of positive news!!!! 😀😀 I had a...
Posted by Purrfecttune, 04-11-20A piece of positive news!!!! 😀😀
I had a section 75 fully resolved within 20 working days. 🥂🥂
However, it was with a PROPER bank, not Tesco - (Halifax).
🤙🤙🤙 To Halifax Bank -
Charge back is taking as long as YOU allow it to....
Posted by Purrfecttune, 03-11-20Thread: How long is charge back taking?Charge back is taking as long as YOU allow it to.
Give Tesco the six weeks that it’s reassurances say and then:
1) Make an official complaint
2) Follow up with the Financial Ombudsman at the... -
For the promised update see my latest post.
Posted by Purrfecttune, 03-11-20For the promised update see my latest post.
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Usual apalling service-section 75
Posted by Purrfecttune, 03-11-20As promised 6 weeks ago, here is an update to my current claim.
Firstly, I was in the unfortunate position of having to make a section 75 claim with Tesco Bank earlier this year. As anybody who... -
Re: How long is charge back taking?
Posted by Purrfecttune, 26-09-20Thread: How long is charge back taking?Hi jon The number is: 0345 300 3511 which is charged at the standard rate (or free if you have an inclusive call package from a landline).
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Re: please confirm receipt of dispute
Posted by Purrfecttune, 25-09-20Thanks Chris As promised, I will keep the situation updated and in keeping with this, here is an update: I rang customer services today to make an official complaint regarding the lack of...
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Re: Charge back - 16 weeks and counting.... still nothing...
Posted by Purrfecttune, 25-09-20Don’t keep ‘nagging’ as it gets you nowhere. Instead, take a structured approach by making an official complaint and demanding compensation. Stick to a predetermined timeline and definitely involve...
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Re: Re Section 75 Claims debacle with Tesco
Posted by Purrfecttune, 24-09-20Thanks Sheena, I appreciate your comments. I have worked in sales and customer service for many years and have also (and still do) worked as a Mystery shopper for more than 30 years for some major...
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Re: Tesco address to make official complaint before reporting to Finance ombudsman?
Posted by Purrfecttune, 24-09-20This whole thread is soooooooo familiar. I had to make a claim early this year and it took MONTHS despite many ‘private messages’, discussions with customer services and TWO official complaints. ...
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