Type: Posts; User: Purrfecttune; Keyword(s):

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  1. Update as promised: I had a call today from...

    Posted by Purrfecttune, 06-11-20
    Update as promised:

    I had a call today from Andrew at Tesco Bank today apologising for my claim taking slightly longer than six weeks. He added that it was now resolved in full and that it would...
    10 Replies
    6,044 Views
  2. A piece of positive news!!!! 😀😀 I had a...

    Posted by Purrfecttune, 04-11-20
    A piece of positive news!!!! 😀😀

    I had a section 75 fully resolved within 20 working days. 🥂🥂

    However, it was with a PROPER bank, not Tesco - (Halifax).

    🤙🤙🤙 To Halifax Bank
    10 Replies
    6,044 Views
  3. Charge back is taking as long as YOU allow it to....

    Posted by Purrfecttune, 03-11-20
    Charge back is taking as long as YOU allow it to.

    Give Tesco the six weeks that it’s reassurances say and then:
    1) Make an official complaint
    2) Follow up with the Financial Ombudsman at the...
    84 Replies
    34,493 Views
  4. For the promised update see my latest post.

    Posted by Purrfecttune, 03-11-20
    For the promised update see my latest post.
    11 Replies
    5,277 Views
  5. Usual apalling service-section 75

    Posted by Purrfecttune, 03-11-20
    As promised 6 weeks ago, here is an update to my current claim.

    Firstly, I was in the unfortunate position of having to make a section 75 claim with Tesco Bank earlier this year. As anybody who...
    10 Replies
    6,044 Views
  6. Re: How long is charge back taking?

    Posted by Purrfecttune, 26-09-20
    Hi jon The number is: 0345 300 3511 which is charged at the standard rate (or free if you have an inclusive call package from a landline).
    84 Replies
    34,493 Views
  7. Re: please confirm receipt of dispute

    Posted by Purrfecttune, 25-09-20
    Thanks Chris As promised, I will keep the situation updated and in keeping with this, here is an update: I rang customer services today to make an official complaint regarding the lack of...
    32 Replies
    3,972 Views
  8. Re: Charge back - 16 weeks and counting.... still nothing...

    Posted by Purrfecttune, 25-09-20
    Don’t keep ‘nagging’ as it gets you nowhere. Instead, take a structured approach by making an official complaint and demanding compensation. Stick to a predetermined timeline and definitely involve...
    25 Replies
    3,737 Views
  9. Re: Re Section 75 Claims debacle with Tesco

    Posted by Purrfecttune, 24-09-20
    Thanks Sheena, I appreciate your comments. I have worked in sales and customer service for many years and have also (and still do) worked as a Mystery shopper for more than 30 years for some major...
    11 Replies
    5,277 Views
  10. Re: Tesco address to make official complaint before reporting to Finance ombudsman?

    Posted by Purrfecttune, 24-09-20
    This whole thread is soooooooo familiar. I had to make a claim early this year and it took MONTHS despite many ‘private messages’, discussions with customer services and TWO official complaints. ...
    18 Replies
    5,110 Views

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