Type: Posts; User: CherylV

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  1. Thank you for confirming this @Jplant...

    Posted by CherylV, 26-07-21
    Thank you for confirming this @Jplant. This sounds like you need to link your accounts to view this on the mobile app. You can do this through online banking by logging into our website and entering...
    6 Replies
    12,153 Views
  2. I'm sorry to hear about this @rocsteadyeddie...

    Posted by CherylV, 26-06-21
    I'm sorry to hear about this @rocsteadyeddie, it can take 2 full working days for payments to clear towards your credit card. As this is processing, it may begin to reflect on your available credit...
    9 Replies
    11,603 Views
  3. Hey Kirstycs, welcome to the Community! Good to...

    Posted by CherylV, 26-06-21
    Hey Kirstycs, welcome to the Community! Good to have you here :)
    65 Replies
    78,519 Views
  4. Hey Andrew1965, I'm so sorry to hear about this....

    Posted by CherylV, 23-06-21
    Thread: Chargeback info
    Hey Andrew1965, I'm so sorry to hear about this. I've replied to your private message now :)

    Once we get your details, we'll look further into this and investigate what's happened here. I'm so...
    3 Replies
    3,569 Views
  5. Hey Key, I'm so sorry to hear about this. So we...

    Posted by CherylV, 19-05-21
    Hey Key, I'm so sorry to hear about this. So we can look into this further, can you please send us a private message to Tesco-Bank and we'll look further into this? If you could please include your...
    6 Replies
    2,992 Views
  6. Hey @MARJCROSSLAND...

    Posted by CherylV, 24-04-21
    Thread: Change of car
    Hey @MARJCROSSLAND, I'm sorry to hear about this. Thanks for helping out here 25H :)

    If it's standard car insurance, you can update this on your insurance account (YIA) by following these steps:...
    2 Replies
    1,859 Views
  7. Hey heanor_man_34, I've just replied to your...

    Posted by CherylV, 03-04-21
    Hey heanor_man_34, I've just replied to your private message about this. We'll get this deleted for you. Thank you so much for all of your help and being part of our team! We're so sorry to see you...
    26 Replies
    25,242 Views
  8. I’m sorry to hear about your experience @McNeal...

    Posted by CherylV, 27-03-21
    I’m sorry to hear about your experience @McNeal. We aim to always be utterly respectful to everyone. I’m so sorry if this hasn’t been the case for you. This deeply concerns me and we never want to...
    22 Replies
    10,235 Views
  9. Hey @AndyRyan70...

    Posted by CherylV, 13-03-21
    Thread: Change of car
    Hey @AndyRyan70, thank you for getting in touch. You are completing the right steps online to make the change, as only the cost to change this will be displayed. This won't display the full cost for...
    3 Replies
    2,864 Views
  10. Hey @ingridkench...

    Posted by CherylV, 06-03-21
    Hey @ingridkench, thank you for getting in touch. I’m sorry to hear about this. Usually if the merchant has definitely refunded you, we should be able to see it on our systems and you should also be...
    9 Replies
    9,849 Views

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