Type: Posts; User: JoeC

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  1. Hey TTtriangle65, you have cover for your insured...

    Posted by JoeC, Yesterday
    Hey TTtriangle65, you have cover for your insured contents against loss or damage for up to 90 days in any 12 month period under sections 1 to 9 of this cover when they are temporarily removed from...
    1 Replies
    102 Views
  2. Hey alipengo, I'm afraid we don't have access to...

    Posted by JoeC, Yesterday
    Hey alipengo, I'm afraid we don't have access to Pet Insurance policies here. You can reach the Pet Insurance team on 0345 078 3895 (Mon - Fri: 9am - 5pm) or by contacting...
    1 Replies
    11 Views
  3. Hey Davesandersfr, I'm sorry to hear this. I'm...

    Posted by JoeC, Yesterday
    Hey Davesandersfr, I'm sorry to hear this. I'm afraid that the transaction is now too long ago for you to be able to raise a chargeback for this. The maximum time after a transaction for a concert...
    2 Replies
    21 Views
  4. Hey Buddy8407, what type of account do you have?

    Posted by JoeC, Yesterday
    Thread: Change address
    Hey Buddy8407, what type of account do you have?
    1 Replies
    17 Views
  5. Hey Ianrwatkins, if you already have an account...

    Posted by JoeC, Yesterday
    Hey Ianrwatkins, if you already have an account on online banking, please log in and click 'Add my other accounts'. This will allow you to link your accounts online. I hope this helps!
    1 Replies
    116 Views
  6. Hey Tony8801, I can understand that you've had a...

    Posted by JoeC, Yesterday
    Hey Tony8801, I can understand that you've had a frustrating experience so far. If your online banking is locked, we will need to help you with the credit balance refund over the phone. Please call...
    1 Replies
    121 Views
  7. Hey melanieslater, I'm afraid not. You can only...

    Posted by JoeC, Yesterday
    Hey melanieslater, I'm afraid not. You can only dispute a transaction if the merchant has not provided the service you have paid for.
    2 Replies
    122 Views
  8. Hey hennyg, there are no further developments yet...

    Posted by JoeC, Yesterday
    Hey hennyg, there are no further developments yet but we hope to introduce this soon!
    1 Replies
    17 Views
  9. Hey JessicaOrourke, congratulations on your...

    Posted by JoeC, Yesterday
    Hey JessicaOrourke, congratulations on your marriage! Please click here for more information on how to update the name on your account.
    1 Replies
    119 Views
  10. Hey Gog, online banking should only timeout after...

    Posted by JoeC, Yesterday
    Hey Gog, online banking should only timeout after a period of around 10 minutes of inactivity. There is no way to change this, I'm afraid.
    1 Replies
    21 Views