Type: Posts; User: ChristopherP

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  1. Hey there, really sorry to hear this and I...

    Posted by ChristopherP, Yesterday
    Hey there, really sorry to hear this and I completely appreciate your frustration. On occasion, we may ask to you authenticate a purchase via the mobile app or by sending you an SMS. However, if we...
    2 Replies
    220 Views
  2. Hey there, thanks for getting in touch. There are...

    Posted by ChristopherP, Yesterday
    Hey there, thanks for getting in touch. There are no plans to increase Clubcard rewards for Tesco Bank products at this stage. However, I will pass your comments on as feedback to the appropriate...
    1 Replies
    210 Views
  3. Whitefield1982 Hey! If you send a private message...

    Posted by ChristopherP, 10-01-22
    Whitefield1982 Hey! If you send a private message to @Tesco-Bank, we'll calculate this for you :)
    3 Replies
    216 Views
  4. Thanks for clarifying. We're not offering payment...

    Posted by ChristopherP, 30-12-21
    Thread: Payment break
    Thanks for clarifying. We're not offering payment breaks at this time, however if you give us a call we'll be able to talk through your options. I appreciate it can feel daunting sometimes calling to...
    3 Replies
    371 Views
  5. Hey there, thanks for getting in touch. The only...

    Posted by ChristopherP, 30-12-21
    Hey there, thanks for getting in touch. The only way you'd be able to manage two policies in one Your Insurance Account would be to purchase the 2nd policy whilst logged in to the existing policy. If...
    1 Replies
    662 Views
  6. Hey, thanks for getting in touch. Which type of...

    Posted by ChristopherP, 29-12-21
    Thread: address
    Hey, thanks for getting in touch. Which type of account do you hold with us?
    2 Replies
    253 Views
  7. Hey, sorry to hear you're having trouble using...

    Posted by ChristopherP, 21-12-21
    Thread: Card declined
    Hey, sorry to hear you're having trouble using your card. If you send a private message to @Tesco-Bank, we'll be able to check this for you.
    1 Replies
    406 Views
  8. jba90 Thanks for clarifying. Transfers from...

    Posted by ChristopherP, 14-12-21
    jba90 Thanks for clarifying. Transfers from certain providers (MBNA, Sainsbury's, AMEX) need to be made over the phone. If you call the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat -...
    4 Replies
    948 Views
  9. Hey, thanks for your message! We're only able to...

    Posted by ChristopherP, 09-12-21
    Hey, thanks for your message! We're only able to close your account here if the account has seen no activity within the last 2 months. If this is the case, please follow the instructions posted above...
    2 Replies
    236 Views
  10. amyandmabel Hey, thanks for getting in touch! If...

    Posted by ChristopherP, 07-12-21
    amyandmabel Hey, thanks for getting in touch! If you pay your insurance premium annually, any refund due will be issued back to the card you paid with within 3-5 working days. If this timescale has...
    1 Replies
    617 Views
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