Type: Posts; User: KellyT; Keyword(s):

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  1. Hi @Kelsiejade...

    Posted by KellyT, Yesterday
    Thread: Loan
    Hi @Kelsiejade, thanks for getting in touch. I've replied to your PM now :)
    1 Replies
    17 Views
  2. Ah right I see, it sounds like you may have...

    Posted by KellyT, Yesterday
    Ah right I see, it sounds like you may have downloaded the transactions in csv. format if it's showing that way. I understand that the full PDF statement will show all transactions too, but that will...
    5 Replies
    152 Views
  3. Hi @martidj...

    Posted by KellyT, 10-06-21
    Hi @martidj, thanks for getting in touch. Are you viewing the statement on online banking or the mobile banking app? Can I just check which type of account you have too? I'll do my best to help :)
    5 Replies
    152 Views
  4. I've replied to your PM now @michelledanks...

    Posted by KellyT, 10-06-21
    I've replied to your PM now @michelledanks, and hopefully we'll be able to get this all sorted for you :)
    45 Replies
    48,424 Views
  5. SCA is due to come into place around the 14th...

    Posted by KellyT, 09-06-21
    SCA is due to come into place around the 14th September this year, MrBob :)
    5 Replies
    774 Views
  6. I hope the team are able to get this all resolved...

    Posted by KellyT, 03-06-21
    I hope the team are able to get this all resolved for you @b-s. Please let us know how you get on.
    3 Replies
    2,944 Views
  7. Hi @Sueb77...

    Posted by KellyT, 03-06-21
    Hi @Sueb77, I'm afraid we've been making some updates to Online Banking and the option to download transactions in this format is no longer available. You can still download the last 90 days of...
    4 Replies
    337 Views
  8. Hi @loxleybottom...

    Posted by KellyT, 02-06-21
    Hi @loxleybottom, I'm really sorry for any inconvenience caused by this. Due to recent changes to our Online Banking platform we're no longer able to support this format. We'll pass on all comments...
    25 Replies
    20,320 Views
  9. Hi @Ronski...

    Posted by KellyT, 02-06-21
    Hi @Ronski, I'm really sorry but we don't have any plans to bring this back. Due to recent updates to our online banking platform we're no longer able to support these formats. Apologies that my...
    146 Replies
    14,180 Views
  10. Hi @ShoppingTrolleyDolly...

    Posted by KellyT, 01-06-21
    Hi @ShoppingTrolleyDolly, I'm sorry to hear about that. I'll pass on your comments about the card design as feedback today.
    3 Replies
    345 Views

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