Type: Posts; User: ChristopherP

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  1. Hey, thanks for getting in touch. Which type of...

    Posted by ChristopherP, 24-01-22
    Hey, thanks for getting in touch. Which type of account do you hold with us?
    5 Replies
    270 Views
  2. Hey, thanks for getting in touch! Your...

    Posted by ChristopherP, 24-01-22
    Hey, thanks for getting in touch! Your replacement card should have arrived pre-activated and ready to be used online, so we'll need to take a closer look to see what is causing this. If you send a...
    3 Replies
    132 Views
  3. Hey there, thanks for getting in touch. Your...

    Posted by ChristopherP, 20-01-22
    Hey there, thanks for getting in touch. Your Clubcard Pay+ debit card is your Clubcard, so you can use it to collect points and it will also allow you to get Clubcard prices on eligible products.
    2 Replies
    1,434 Views
  4. Hey there, thanks for getting in touch. Your...

    Posted by ChristopherP, 20-01-22
    Hey there, thanks for getting in touch. Your Clubcard number is stated on the back of the card. You still collect points on the card and you can learn more about this here. Our numbers aren't free,...
    1 Replies
    194 Views
  5. Sorry to hear the card hasn't been working...

    Posted by ChristopherP, 20-01-22
    Sorry to hear the card hasn't been working online. It could be that we've tried to send a text or a notification via the app for your wife to authenticate the online purchase. If we don't have up to...
    1 Replies
    150 Views
  6. Hey there, thanks for getting in touch. Which...

    Posted by ChristopherP, 20-01-22
    Thread: Saving account
    Hey there, thanks for getting in touch. Which type of Savings account do you hold with us?
    3 Replies
    234 Views
  7. Sorry to hear you haven't received your PIN. Is...

    Posted by ChristopherP, 20-01-22
    Thread: No pin received
    Sorry to hear you haven't received your PIN. Is this for a new account, or is it a PIN reminder you've requested?
    1 Replies
    138 Views
  8. Hey there, thanks for getting in touch. Only the...

    Posted by ChristopherP, 20-01-22
    Thread: TCC Mobile app
    Hey there, thanks for getting in touch. Only the primary cardholder can use the mobile app. Hope this clarifies things for you.
    1 Replies
    121 Views
  9. Sorry to hear you haven't had an update. The...

    Posted by ChristopherP, 20-01-22
    Sorry to hear you haven't had an update. The timescale for resolving Disputes is around 3 weeks at the moment. If you send us a private message here we'll check on the status for you.
    2 Replies
    176 Views
  10. Hey there, really sorry to hear this and I...

    Posted by ChristopherP, 18-01-22
    Hey there, really sorry to hear this and I completely appreciate your frustration. On occasion, we may ask to you authenticate a purchase via the mobile app or by sending you an SMS. However, if we...
    2 Replies
    527 Views
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