Type: Posts; User: AmandaB; Keyword(s):

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  1. 7 Replies
    2,930 Views
  2. Re: Chargeback form?

    Posted by AmandaB, 05-10-20
    When you click on the link, scroll down and you will see "How do I cancel a subscription", this link contains the form you need to complete. Hope this make's things clearer.
    12 Replies
    6,272 Views
  3. Re: charge back form

    Posted by AmandaB, 02-10-20
    Hi , the link for the form is on this thread, please check the previous message.
    6 Replies
    1,830 Views
  4. Re: Chargeback claims

    Posted by AmandaB, 02-10-20
    Hi , I'm really sorry to hear this, please send a private message to fpr us to help you further.
    3 Replies
    1,208 Views
  5. Re: Charge showing up as pending and processed too.

    Posted by AmandaB, 01-10-20
    Hi , I'm sorry to hear you couldn't get through to us on the phone. Please try calling again on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm), if you press option 0, the automated...
    10 Replies
    3,420 Views
  6. Re: Swift code on Credit Card

    Posted by AmandaB, 30-09-20
    Hi , thanks for getting in touch. For a company to refund you, they should only need the card information you paid with as refunds should be credited to the card you paid with.
    8 Replies
    3,665 Views
  7. Re: Section 75 non refundable?

    Posted by AmandaB, 28-09-20
    Hi , I'm really sorry to hear this. Unfortunately, we would only be able to dispute this transaction if it was cancelled by the merchant or the merchant has broken their terms and conditions, I’m...
    14 Replies
    2,369 Views
  8. Re: Chargeback

    Posted by AmandaB, 21-09-20
    Hi , I'm really sorry about this, please send us a private message to for us to check if there has been an update.
    20 Replies
    10,073 Views
  9. Re: Tesco address to make official complaint before reporting to Finance ombudsman?

    Posted by AmandaB, 20-09-20
    We will try to resolve it within 4 working days, however, if that's not possible we will send you an acknowledgement text within t 3-5 working days. We aim to resolve complaints within 15 days,...
    18 Replies
    4,970 Views
  10. Re: waiting a refund

    Posted by AmandaB, 08-09-20
    Hi , I'm sorry to hear this, out Disputes team will be in touch as soon as they can with the next steps. I hope this helps.
    14 Replies
    1,481 Views

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