Type: Posts; User: KellyT

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  1. Hi @glennh...

    Posted by KellyT, Yesterday
    Hi @glennh, thank you for getting in touch. When we call your landline to provide an access code the system is voice activated so you'd need to say 'Hello' for example before the code comes through....
    2 Replies
    51 Views
  2. Hi @Maribel...

    Posted by KellyT, Yesterday
    Hi @Maribel, I'm replied to your private message with more information so we can get this all resolved for you. Thank you for helping out @25H
    2 Replies
    50 Views
  3. Thanks for confirming that @cmjwilson...

    Posted by KellyT, Yesterday
    Thanks for confirming that @cmjwilson Please give our team a quick call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm), and one of my colleagues will be able to help. Please note, our...
    3 Replies
    53 Views
  4. Hi @Elaine1251...

    Posted by KellyT, Yesterday
    Hi @Elaine1251, thank you for getting in touch. Can you please let me know how you attempted to use the card - was it online, CHIP and PIN, or Contactless?
    1 Replies
    42 Views
  5. Hi @Craftymal66...

    Posted by KellyT, Yesterday
    Hi @Craftymal66, thanks for your message. This would be declined due to some of the information provided falling outside of our current credit policy for lending. I've added a link below with further...
    1 Replies
    28 Views
  6. Hi @LucyT...

    Posted by KellyT, Yesterday
    Hi @LucyT, thanks for getting in touch. If you aren't receiving any requests for authentication then there may be an issue where the 'Mastercard 3d secure' on your credit card account is locked out,...
    1 Replies
    22 Views
  7. Hi @Larbchest22...

    Posted by KellyT, Yesterday
    Hi @Larbchest22, thanks for getting in touch. Have you been in touch with the company to request a refund?
    7 Replies
    39 Views
  8. Hi @Larbchest22...

    Posted by KellyT, Yesterday
    Hi @Larbchest22, thanks for getting in touch. Yes that's right, please select other vehicle on the application.
    1 Replies
    22 Views
  9. Thanks for your reply @Portlock...

    Posted by KellyT, Yesterday
    Thanks for your reply @Portlock

    ​​​​​​​When you make a cash transaction, we charge a fee of 3.99% and interest at your standard cash transaction rate. This is from the date of the transaction...
    3 Replies
    56 Views
  10. Hi @TamP...

    Posted by KellyT, Yesterday
    Hi @TamP, thank you for getting in touch. We accept Motability NCD, and the documentation should advise of 'claim free years' and indicate any claims that have been made within the duration of the...
    2 Replies
    47 Views