Do you need some help?
Type: Posts; User: Anonymous; Keyword(s):
Posted by Anonymous, 17-05-19Thread: automatic payment of credit card not being taken since sixth of April. how do I report this?
Hi , thanks for getting in touch. I'm afraid a refund wouldn't cover the amount due on your account, I'm sorry you were advised otherwise. So I can look into this for you, could you send a private...3 Replies576 Views
Posted by Anonymous, 01-05-19Thread: What has gone wrong?
I’m sorry you’ve received an unexpected fee. We’ll automatically apply a fee whenever a customer’s payment reaches us late or they go over their credit limit. In this instance the charge has been...2 Replies381 Views
Posted by Anonymous, 23-04-19
Sorry to hear you've had this trouble. If the payment was made by debit card over the bank holiday, the payment would have been authorised by your bank but the funds may not reach the account until...3 Replies527 Views
Posted by Anonymous, 11-04-19
Hi , thanks for getting in touch. You don't receive Clubcard points on insurance policies, I'm afraid. Sorry for any inconvenience.2 Replies605 Views
Posted by Anonymous, 24-03-19
Sorry to hear that. If you can privately message us with your full name, DOB and postcode, I'll have a look at this for you – Joe1 Replies356 Views
Posted by Anonymous, 14-03-19
On an account where there is no interest, your minimum payment would be 1% of the statement balance. This means that any sum below £2500 would have a minimum payment of £25.
A default fee is the...1 Replies464 Views
Posted by Anonymous, 26-02-19Thread: Fraudulent Website
Hi , I'm sorry to hear about this. If you authorise a transaction on your account, we are unable to cancel this at a later date I'm afraid. However, if you don't receive the goods/receive something...1 Replies440 Views
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