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  1. Re: automatic payment of credit card not being taken since sixth of April. how do I report this?

    Posted by Anonymous, 17-05-19
    Hi , thanks for getting in touch. I'm afraid a refund wouldn't cover the amount due on your account, I'm sorry you were advised otherwise. So I can look into this for you, could you send a private...
    3 Replies
    576 Views
  2. Re: Monthly payments if in credit

    Posted by Anonymous, 13-05-19
    Thanks for getting in touch. Please confirm your full name, DOB and postcode and I'll check this for you - Joe
    6 Replies
    919 Views
  3. Re: What has gone wrong?

    Posted by Anonymous, 01-05-19
    I’m sorry you’ve received an unexpected fee. We’ll automatically apply a fee whenever a customer’s payment reaches us late or they go over their credit limit. In this instance the charge has been...
    2 Replies
    381 Views
  4. Re: Haven't reached credit limit but have no credit available

    Posted by Anonymous, 23-04-19
    Sorry to hear you've had this trouble. If the payment was made by debit card over the bank holiday, the payment would have been authorised by your bank but the funds may not reach the account until...
    3 Replies
    527 Views
  5. Re: How do I give my Clubcard for my car insurance ?

    Posted by Anonymous, 11-04-19
    Hi , thanks for getting in touch. You don't receive Clubcard points on insurance policies, I'm afraid. Sorry for any inconvenience.
    2 Replies
    605 Views
  6. Re: Cannot access my account to check my Loan information

    Posted by Anonymous, 24-03-19
    Sorry to hear that. If you can privately message us with your full name, DOB and postcode, I'll have a look at this for you – Joe
    1 Replies
    356 Views
  7. Re: 0% APR Credit Card Minimum Payment

    Posted by Anonymous, 14-03-19
    On an account where there is no interest, your minimum payment would be 1% of the statement balance. This means that any sum below £2500 would have a minimum payment of £25.

    A default fee is the...
    1 Replies
    464 Views
  8. Re: Fraudulent Website

    Posted by Anonymous, 26-02-19
    Hi , I'm sorry to hear about this. If you authorise a transaction on your account, we are unable to cancel this at a later date I'm afraid. However, if you don't receive the goods/receive something...
    1 Replies
    440 Views
  9. Re: Credit card contactless with android pay

    Posted by Anonymous, 21-02-19
    I've raised feedback regarding this for you, . I hope this helps!
    91 Replies
    20,377 Views
  10. Re: Open banking connection issues

    Posted by Anonymous, 15-02-19
    Hi , thanks for getting in touch. I've attached a link which should answer your query and give you more information on this. I hope this helps! :-)


    ...
    13 Replies
    4,467 Views

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