Type: Posts; User: RobbieT; Keyword(s):

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  1. @nvt...

    Posted by RobbieT, 15-06-21
    @nvt I'm sorry you've been told otherwise by my colleague. My colleagues response is incorrect so I'll make sure to feed this back to them. We send the payment alert to credit card customers that are...
    5 Replies
    353 Views
  2. Hi @Ucandomagic...

    Posted by RobbieT, 15-06-21
    Hi @Ucandomagic, thanks for getting in touch. If you have the mobile app installed, the push notification will come through on your device straight away. However, only primary credit card holders can...
    8 Replies
    382 Views
  3. Hi @nvt...

    Posted by RobbieT, 15-06-21
    Hi @nvt, sorry to hear about the concern this has caused! As @25H has mentioned above, this is an automated alert which we send, even if you don't have a balance to pay or have already made your...
    5 Replies
    353 Views
  4. @eayyjyl...

    Posted by RobbieT, 08-06-21
    @eayyjyl Sorry to hear that! Could you send a private message to Tesco-Bank so that we can investigate this further?
    3 Replies
    423 Views
  5. Ah right, I see. If you don't have a landline...

    Posted by RobbieT, 07-06-21
    Ah right, I see. If you don't have a landline number and you may not be able to rely on mobile coverage then it would be best downloading our Mobile Banking App to authenticate your online payments....
    5 Replies
    8,734 Views
  6. Hi @Maineyak45...

    Posted by RobbieT, 07-06-21
    Hi @Maineyak45, thanks for getting in touch. Please send a private message to Tesco-Bank where we'll be able to assist you further with this.
    5 Replies
    7,486 Views
  7. Hi @CCClubcard...

    Posted by RobbieT, 07-06-21
    Hi @CCClubcard, sorry to hear about that. The price should be reduced automatically when you use your Clubcard Pay debit card. I would suggest speaking to our Clubcard team directly so that my...
    4 Replies
    373 Views
  8. @StephenV...

    Posted by RobbieT, 04-06-21
    @StephenV We regularly review customer feedback and it is taken on board when making any changes in future. I'm really sorry again for any inconvenience this has caused.
    163 Replies
    17,878 Views
  9. Hi @geek2focus...

    Posted by RobbieT, 25-05-21
    Hi @geek2focus, thanks for bringing this to our attention. I can see that my colleague has responded to your private message and passed this to the relevant team. Sorry again for any inconvenience...
    3 Replies
    938 Views
  10. Hi @rexmedorum...

    Posted by RobbieT, 25-05-21
    Hi @rexmedorum, thanks for getting in touch. Only the primary cardholder is able to register on online banking and the mobile app I'm afraid. As an additional cardholder, you won't be able to...
    5 Replies
    10,739 Views

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