My mum has sadly passed away. She was a joint policyholder on my home insurance. I went to remove her details and was shocked to see I would have to pay another £93 - which I think is appalling in present climate. I have just seen the above update stating “ no fees for changes to insurance info”
COVID-19 (coronavirus) information
Printable View
-
08-04-20, 20:39debrasRe: COVID-19 (coronavirus) information
-
09-04-20, 16:48Tesco-BankRe: COVID-19 (coronavirus) information
Hi Debra, I'm sorry again to hear about this. I'm glad we managed to get this sorted out for you via Facebook, but please let me know if you need anything else - Christina
-
09-04-20, 19:34becka29Re: COVID-19 (coronavirus) information
Hi if i take a payment break due to the coronavirus, it states the interest will still be added. does this mean once i start paying again after the payment break ends that my minimum monthly payments will go up?
-
10-04-20, 07:31Tesco-BankRe: COVID-19 (coronavirus) information
Hi , thanks for getting in touch. Your minimum payment will still be £25 or 1% of your balance, whichever is greater - Caroline
-
10-04-20, 09:34becka29Re: COVID-19 (coronavirus) information
Thank you for the response, so I currently pay the minimum payment for example £70 a month which normally stays around the same monthly. If I do my payment break, and the interest is still be charged whist on this, at the end of the payment break would my monthly payment increase due to the unpaid 3 months interest
-
10-04-20, 10:01Tesco-BankRe: COVID-19 (coronavirus) information
If your minimum payment is 1% of your balance, it may slightly increase if your balance increases. We'll be back in touch before the end of the payment break with an update on this - Caroline
-
10-04-20, 12:26Shaun-89Re: COVID-19 (coronavirus) information
I've requested a loan break and received an email back from Tesco as confirmation its been received. Ive read it is advised to now cancel my direct debit so no payments are taken..but will this damage my credit score? Thanks
-
10-04-20, 13:08Tesco-BankRe: COVID-19 (coronavirus) information
, we’ll make sure there’s no impact on your credit file. The email is sent out automatically when a payment is missed, but please disregard this. It may be the case the team haven't worked through the payment delay request form yet, which is why the email might have been sent. Hope this clarifies things for you! - Keigan
-
12-04-20, 10:52beejaymanRe: COVID-19 (coronavirus) information
I'm glad to see Tesco Bank is being proactive in helping customers at this difficult time. Perhaps it can be helpful in the following circumstances too:Like me, thousands of customers will be expecting to receive, or have already received, refunds into credit card accounts for holidays, flights or significant purchases which have been unable to be fulfilled because of Covid-19. Many of these refunds will be of significant size.
e.g. I booked a golf holiday for 8 players including myself and am expecting a refund to my Tesco credit card a/c of more than £10000.
I do not wish to have that amount of money sitting in my credit card account indefinitely and, in any case, the other 7 players are due a share of that refund.
HOWEVER, if I wish to move the money into my current account with Tesco Bank (or any other bank for that matter) I am due to be charged a 3.99% fee as part of the transaction.
It seems VERY unfair that I shall have to pay around £400 for this purpose and for a reason that was totally outwith my control or reasonable expectation.Can Tesco Bank please consider waiving such fees for, say, 3 months during the Covid-19 crisis? -
12-04-20, 11:55Ahsaan123Re: COVID-19 (coronavirus) information
hi i need 3 months payment holiday due to covid19
-
12-04-20, 11:57beejaymanRe: COVID-19 (coronavirus) information
I am due a refund of more than £10,000 to my Tesco credit card because a golfing holiday for 8 people has been cancelled due to Covid-19.Clearly I do not wish to have that amount of money sitting in my credit card account indefinitely and, in any case, the other 7 players are due an early share of that refund.
HOWEVER, should I try to move the money into my Tesco current account, I am due to be charged a 3.99% fee as part of the transaction. Is that really true?
It seems to be VERY unfair if I have to pay more than £400 for this purpose and for a reason that was totally outwith my control or reasonable expectation.Can Tesco Bank please waive these fees for say, 3 months, as part of their caring for customers during the current crisis? -
12-04-20, 12:19Tesco-BankRe: COVID-19 (coronavirus) information
Hi , thanks for getting in touch. I've shared links below with some information, and this contains a form to delay your next 3 monthly payments if you have a credit card or loan account. I’ve also attached a link to our FAQs surrounding COVID-19, which will hopefully give you some peace of mind. Hope this helps - Trinh
https://community.tescobank.com/t5/N...-p/31081#M1615
https://community.tescobank.com/t5/C...tkb-p/COVID-19 -
14-04-20, 14:50Wh38Pet insurance
Hi how do I cancel my pet insurance?
-
15-04-20, 06:52Tesco-BankRe: Pet insurance
Hey , thanks for getting in touch. You can email them at [email protected] and they will be able to arrange this for you - Chris
-
15-04-20, 11:11lesley7634Re: COVID-19 (coronavirus) information: policy number Your Policy Number : TI**sensitive info removed**1 Your Home Insurance cover has now ended.
Dear Tescoin February this year I called Tesco insurance to discuss the buildings insurance policy I had. I was told that it would not cover me because I looked after dogs. I told the Tesco employee that I would therefore not renew it. Later I received several emails to say Tesco could not take the money for the policy. The emails were 'no reply' so I couldn't reply. I replied on 'messenger' to say that I did not want to renew the policy. I phoned but no-one answered the phone. Now I have a letter from Tesco, and I spoke to a tesco employee. It seems that Tesco did not record my phone call or the messages on 'messenger'. On the page i am writing right now I see ' Help for Insurance Customers
- No fees if you make changes or cancel your policy .....
- If you’ve received your car or home insurance renewal invite but don’t want to renew, please download and complete the lapse my renewal form and email it to [email protected]'
-
15-04-20, 15:25Tesco-BankRe: COVID-19 (coronavirus) information: policy number Your Policy Number : TI**sensitive info rem...
Hi Lesley, I'm really sorry to hear about this. I've replied to your message on Facebook now, if you can check that and respond there, I'll be able to look into this for you - Christina
-
15-04-20, 18:56Dylanj951Re: COVID-19 (coronavirus) information
I’ve received charges to my account that I am confused about and cannot speak to an adviser over the phone because I can’t get through. How do I get support on this?
-
16-04-20, 06:33Tesco-BankRe: COVID-19 (coronavirus) information
Hey , sorry to hear this. If you send a private message to Tesco-Bank, we'll look into this for you - Chris
-
17-04-20, 09:57becka29Re: COVID-19 (coronavirus) information
Hi I put a request in for a payment break in March, I received an email a few days back saying they’ve received my payment break form but it’s taking a little longer to process. I put a request in for my loan and credit card, do you no long this will take? As I am a little worried about cancelling my direct debit as I do t want it impacting my credit file
-
17-04-20, 13:57CSKBramblesRe: COVID-19 (coronavirus) information
Hi Susan309, I have just received my monthly Tesco Clubcard Credit Card statement, and like yourself am also retired. I am expecting the full amount to be taken from my bank account on the due date, have not requested a repayment holiday. Will keep you posted if that indeed happens or not. Quite why Tesco Bank have not taken a payment from you is a mystery, i hope that you receive an appropriate answer ! Best Wishes with it all.
-
17-04-20, 15:26Seema15Re: COVID-19 (coronavirus) information
Will there be a reduction in interest now that the Bank of England have reduced the base rate? I have a Personal loan with you.
-
19-04-20, 13:47MarzenaRe: COVID-19 (coronavirus) information
Current situation is awful and it affects absolutely everyone in one way or another, hopefully things will improve soon. In the meantime we try to deal with a lot of things over the phone, which often requires being on hold for longer than usual, I just hope everyone has enough patients and understanding, my advice is, make yourself a cup of tea while you are wanting and let's all be kind to each other trough this difficult time.
-
20-04-20, 13:49timypegRe: COVID-19 (coronavirus) information
Hello, What's the current lead time in terms of loan holiday replies to do with COVID-19. I sent my application off 2 weeks ago (4th April) and have yet to hear back. Many thanks
-
20-04-20, 14:16Tesco-BankRe: COVID-19 (coronavirus) information
Hi , we don't have a specific timescale on this. However, If you have received an automatic reply to your payment delay request, there is no need to contact us. Please follow the steps within the email asking to delete your direct debit, and ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied and this will be backdated to the date we received your email. Any late payment fees will be refunded and it will have no effect on your credit file. We thank you for your patience during this time - Keigan
-
20-04-20, 14:31PolaristutorRe: COVID-19 (coronavirus) information
Hi my name is Neil, and I've applied for the 3 months payment break on my loan. I've had an email acknowledgement that its been received, but I keep getting emails and texts asking for payment. I'm self employed and have no money coming in, so I need the payment break. My payments have been on time previously and I will insure they are following the payment break. I am concerned that it will affect my credit rating due to the delay in having confirmation. Thanks in advance.
-
20-04-20, 14:37Tesco-BankRe: COVID-19 (coronavirus) information
, please disregard any correspondence you've received from us. As long as you've sent us the form and received the automatic reply, there is nothing more you need to do - Keigan
-
20-04-20, 15:30KTroopARe: COVID-19 (coronavirus) information
Hello, I requested a 3 month payment holiday on 7th April and only just received an email last Friday 17th to say "Sorry - things are taking a bit longer than usual right now". I understand you are very busy and working throught all the requests. My next loan payment is due soon on 25th April and im worried if it will still be taken, despite me sending the form a while ago? Can I get an update please on how much longer the payment freeze will take? Thank you
-
21-04-20, 07:25RossMRe: COVID-19 (coronavirus) information
Hi , please follow the steps within the email asking to delete your direct debit, and ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied and this will be backdated to the date we received your email. We are working through all received requests at the moment.
-
21-04-20, 07:44KTroopARe: COVID-19 (coronavirus) information
Hi thank you for the reply. Just to make 100% sure the email says to delete direct debit for credit cards. I have a loan with tesco bank, is it still ok to do the same, whilst I wait for a response from the team?
-
21-04-20, 07:48RossMRe: COVID-19 (coronavirus) information
Yes, please cancel the Direct Debit to ensure payment isn't taken .
-
21-04-20, 09:58lficareeveRe: COVID-19 (coronavirus) information
I applied for a payment holiday at the beginning of the month. On the 11th April, I received an email saying you was very busy (which I understand) and that I would have a response to my application soon. Its now the 21st and I still have no answer. When will I find out?
-
21-04-20, 10:07RossMRe: COVID-19 (coronavirus) information
Hi , if your application for a break is solely down to the effect of COVID-19 then this will be approved. You will be able to check this has been applied by checking your next payment date on your online banking.
-
21-04-20, 10:18lficareeveRe: COVID-19 (coronavirus) information
It is but it still shows the next payment is due in may with a figure to be paid
-
21-04-20, 10:24RossMRe: COVID-19 (coronavirus) information
Then your application has yet to be processed in that instance, you are able to cancel the direct debit as instructed in the email whilst we work through the emails. We will backdate the account to the date you sent the email.
-
22-04-20, 10:49becka29Re: COVID-19 (coronavirus) information
Hi I requested a payment break on both my loans and credit card and did this on the same form, I can see the loan has been implemented. But not my credit card as I now have a late payment fee applied to my account??after cancelling my direct debit as advised. I was under the understanding that no fees would be applied in related covid19 cases, now I am worried about my credit file also. Can you help? As I don’t understand why only one was actioned and not both payment holidays.
-
22-04-20, 10:50becka29Re: COVID-19 (coronavirus) information
Yes you can there is a form online on Tesco bank you just need to fill that in and email them
-
23-04-20, 13:21Tesco-BankRe: COVID-19 (coronavirus) information
Hi , thanks for getting in touch. As confirmed above, your payment break will be backdated from the date we received your email, any late fees will be refunded and your credit file won't be affected. We'll be back in touch once it's been applied to your credit card. I hope this helps - Caroline
-
24-04-20, 07:08MikeySWFCRe: COVID-19 (coronavirus) information
Good morning, I received a text message rather than an email stating my loan repayment holiday was processed, is this legitimate? If so I can see my next DD is due can I cancel? Thanks in advance.
-
24-04-20, 07:21Tesco-BankRe: COVID-19 (coronavirus) information
Hi , thanks for getting in touch. Yes, we're contacting customers by text as well so this is genuine. Please cancel your direct debit so no further payments can be taken. I hope this helps! - Caroline
-
25-04-20, 15:30colwallRe: COVID-19 (coronavirus) information
I applied for payment break on 12th and received automated reply. Was going to cancel direct debit, after reading through posts, but wanted to be absolutely before I do as payment due on 1st may. Thanks.