I have paid my monthly bill online, received an email of acknowledgement but 6 days later my online statement does not show it as paid!
I have some serious hospital bills to settle this weekend and am now unsure of my credit available.
I am not phoning customer services as I'm in the Philippines and do not have sufficient credit on my phone to handle call direction menus and anyway the error on my bill is not my mistake.
I am furious that Tesco cannot be contacted via email for a "simple" issue such as this.
I also have to admit that in my advance years I hate having to use these community forums that are really a cheap way of fobbing the customer off.
What other choice do I have?
Do you need some help?
25-03-17, 07:16Mr_AubergineCredit card bill paid, but payment isn't showing up on my online statement
27-03-17, 17:02AdamFRe: Credit card bill paid, but payment isn't showing up on my online statement
Sorry to see that the payment is still not showing on your account - has your available balance been updated at all? We don't use email to communicate with customers as it's not a secure method of communication, but we do have a Facebook & Twitter account which our customers can use to contact us for general queries. We also have a phone number which can be used from abroad for our credit card customers; this is +441268 508 027 and advisors are available 24/7.
If you send a private message to with your full name, DOB and postcode with a space between each character we can see if there is anything we can advise of to help you.
09-04-17, 08:40wrootesRe: Credit card bill paid, but payment isn't showing up on my online statement
I have tried to pay my credit card balance 3 times on the website but the details of my card keep saying error even though after checking them thoroughly they are all correct?
I eventually paid it through my bank website but how long winded was that especially as I was in my tecos account already what an effort!
21-04-17, 12:36lqydat1Re: Credit card bill paid, but payment isn't showing up on my online statement
Hello, my minimum payment is due in a few days. I have already transfered money (more than the min payment) within the payment period but it still states that the minimum payment is required at the top of my statement. Does that ever zero out or will it always say that the min payment amount is required?
28-04-17, 10:33ScottWRe: Credit card bill paid, but payment isn't showing up on my online statement
Hi @wrootes and @lqydat1, thanks for getting in touch. If you're having problems making a payment with your registered card, it might be worth deleting the card and adding it back onto the website to see if it works. Let us know if it does!
As for the minimum payment, the website will always let you know what the statement minimum is, even if the payment has been made. If you use our mobile app, available on iOS and Android, it'll always update to let you know when the payment has been received. You can also check your recent transactions on the website as well :-)
04-10-17, 09:07Lkel17Re: Credit card bill paid, but payment isn't showing up on my online statement
My mother paid the balance on my credit card but it is not showing up. Why is this??
05-10-17, 07:23JohnWRe: Credit card bill paid, but payment isn't showing up on my online statement
Hi , it depends on the way she paid. If she paid by debit card then this can take up to 2 working days to clear and may not show on the account the next day. If you want to check that the payment has definitely been taken successfully then please call our customer services team anytime on 0345 300 4278 and my colleagues can confirm this. You can see the different clearing times of different payment methods on the back of your monthly statement.
05-10-17, 08:01Lkel17Re: Credit card bill paid, but payment isn't showing up on my online statement
The payment has gone in but it's not showing on my available funds?
06-10-17, 14:29AshleighBRe: Credit card bill paid, but payment isn't showing up on my online statement
I'd suggest giving us a call on the above number , as my colleagues will look into this for you.
30-10-17, 10:55BernieMRe: Credit card bill paid, but payment isn't showing up on my online statement
I'm new to Tesco Credit Card. I made a faster payment to my credit card on Friday, using the sort code and account number in this FAQ. It hasn't been credited to my account yet and it's now Monday. In fact, I made 2 debit card payments to my account on Friday, after I made the faster payment, and the debit card payments were already showing in my pending transactions by Sunday night. Why is the faster payment not showing? I've double checked the sort code and account number and I've got everything correct.
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