Ive emailed the chargeback form in but i have heard nothing back .......... how long does it take before i hear anything ????
Do you need some help?
09-05-20, 14:03Tesco-BankRe: chargeback
Hi , thanks for getting in touch. Can you tell me when you submitted the email? - Trinh
09-05-20, 15:32speedy155v6Re: chargeback
I sent the email in on the 7th of may .............. it did say you would text when it been recieved but i havent got anything
09-05-20, 15:41TrinhORe: chargeback
Did you receive an automatic response to your email, this may be in your junk mail? If not, please do not be concerned as we are aware there was an issue with our auto-responses not being sent this week.
09-05-20, 16:00speedy155v6Re: chargeback
No i have just checked there is nothing in my inbox or my junk folder ....... the only e mails i have from yourselves tell me i have earned a new badge
09-05-20, 16:06TrinhORe: chargeback
Did you send your email to email@example.com? If yes, we will have received your dispute claim and our team will be in touch as soon as people. Due to the current situation, we are taking longer than usual to complete these requests but our team are working as quickly as they can.
09-05-20, 16:08speedy155v6Re: chargeback
Yes thats where i sent it to
09-05-20, 16:12TrinhORe: chargeback
That's great, our team will be in touch with you as soon as your claim is completed, thanks for your patience during this time.
09-05-20, 16:26speedy155v6Re: chargeback
Do you have any idea of a timescale for that
09-05-20, 16:39TrinhORe: chargeback
Due to the volume of claims, I'm afraid we don't have a timescale we can confirm at the moment.
20-07-20, 08:42JenT55Re: chargeback
Did you hear anything yet. I was told 6 weeks! Communication from Tesco bank has been awful to say the least. Get nowhere on phone because all I hear is I'll escalate it to my manager for a call back. Waiting weeks on the callback that never came and still no refund.
21-07-20, 08:03CSKBramblesRe: chargeback
Hi The disputes team are currently handling a huge volume of claims, and are working as quickly as possible to deal with them. There is a delay with some claims of between 75 > 120 days, although 6 weeks is still the average timescale. Please make sure that you have all the information for your claim to hand, so you are prepared when the disputes team call.You can also send Tesco Bank a 'Private Message', to request an update from the disputes team on your claim.
Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please remember to include your full name, date of birth and postcode.
Hope this helps, @CSKBrambles .
21-07-20, 09:44ChristinaGRe: chargeback
Hi , I'm sorry to hear this. I can see Keigan has replied to your private message last week, can you please double check this and get back to us there?
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