A chargeback is when we dispute a transaction you made on your Tesco Bank Visa or Mastercard. You asked us to make it quicker and simpler to do this. Our team has been working hard to make this happen. Now if something goes wrong with an item you buy and you can’t sort it out with the retailer, you can use our new online form to let us know. We can then use this information to hopefully get your money back for you.
Simply follow these chargeback instructions and we’ll do our best to help. If you see a transaction you’re not sure you made though, please follow our advice for unrecognised transactions.
You can also learn more about when you can ask for a chargeback by reading some examples and our FAQs on disputed transactions and chargebacks.
Do you need some help?
23-04-21, 09:42RossMWe’ve made it easier to ask for a chargeback.
Sounds great RossM, well done to the team for making this happen!!
Have a lovely weekend, Caz @25H
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