I put in a form on 5th June and haven't even had confirmation the form's been received yet. Anyone having a similar experience? Or are my e-mails getting lost...
How long is charge back taking?
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20-08-20, 15:40jonkemp07How long is charge back taking?
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20-08-20, 15:51CSKBramblesRe: How long is charge back taking?
Hi I'm afraid It's currently taking anywhere between 72 > 120 days.Your best bet is to send Tesco Bank a 'Private Message' to check the status of your claim, and provide you with an update..
Please click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
In the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
One of the Tesco Team will reply to your private message, as soon as they've been able to check this out.
Hope this helps, Regards, Chris -
20-08-20, 15:5325HRe: How long is charge back taking?
Hi
I'm sorry to hear your still waiting for your charge back, there is a delay due to the volume of claims, however when you submitted the forms you should've received confirmation.
I would suggest you send Tesco Bank a 'Private Message' so this can be checked out and an appropriate response can be provided.
Click on this link and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode along with details.
You will get a reply from one of the Tesco Team after they've had chance to look into this for you.
Hope this helps!!!
Warm wishes, Caz -
20-08-20, 15:55jonkemp07Re: How long is charge back taking?
Thanks I'll give that a go. 76 days is long enough. Hope I don't have to wait for 120. That's 4 months! Strange not to even get a 'thanks for your message'.
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20-08-20, 16:20CSKBramblesRe: How long is charge back taking?
Hi You're one of many that have said that recently !Under normal circumstances you should expect an automated response, as soon as the forms are emailed to the disputes team, this seems to have gone astray.I'm sure that the private message route will give you some peace of mind.Regards, Chris,
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20-08-20, 17:2525HRe: How long is charge back taking?
Hi My moto would be 'nothing ventured nothing gained'.The Tesco Team are more than happy to help.They will give you an update via 'Private Messaging'.You're very welcome Stay safe and warm wishes, Caz
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21-08-20, 12:24Sheena1975Re: How long is charge back taking?
Hi THings do seem to be taking a while now but it is worth waiting. My claim took 10 weeks and was successful in the end, I know its frustrating but patience really does pay off. If you want to chase it up you could try sending a private message to they will look into it and tell you where its up to. Regards
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22-08-20, 10:26KevinCRe: How long is charge back taking?
Hi , thanks for getting in touch. Have you checked your junk emails too? If you send a private message to Tesco-Bank then we can look into this for you
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22-08-20, 10:5125HRe: How long is charge back taking?
Hi has kindly sent you a message offering to look into your charge back claim if you send a private message to Send the message with your details along with your full name, date of birth and postcode.
After checking you claim you will receive a reply via private messaging.
Caz -
22-08-20, 13:17nzhRe: How long is charge back taking?
I too submitted a chargeback form and supporting documentation on 5 June 2020. I received the automated reply telling me that it could take up to 6 weeks to process the form, it also said "If you’ve sent any supporting documentation, this will be passed on to your case handler who will be in touch shortly." After emailing the disputes team on 31 July asking for an update and getting no response, including having no indication of contact details for my case handler, I joined this forum and found the route to send a PM to on 8 August. I received this reply on 9 August:“Hi N , thanks for getting in touch. I'm sorry you've not had an update yet regarding your Dispute. Unfortunately, there’s no update to provide concerning your Dispute. Again, we can only apologise. The Disputes are taking longer to process due to COVID19, limited staff levels and the amount of Disputes received. We'll process this as soon as we can, thanks for bearing with us – Sheridan”. I replied asking
“Does your reply mean that my claim has not yet even been assigned to a case handler?
As I recall, the Bank's published time scales for processing claims showed "6 weeks" on 5 June, it still shows "6 weeks" - maybe this should be modified to show a more realistic figure, in my case 10 weeks, so perhaps a timescale of 12 or 15 weeks would be best?”. I received another response:“I will pass on your comments as feedback N. I'm afraid we don't have access to our disputes information via this channel so I can't see who or if this is assigned to. The 6 week timescales is our average time to review new cases but some cases may take longer – Ross”. I responded to Ross on 10 August:
“Thanks Ross, FYI the amount that I'm claiming from Tesco Bank is circa £160, a small partial payment for furniture, the other payment of £2000 on another card was refunded in less than a week of my claim to them - and I could speak to a representative when making the claim!”. I didn’t get any further replies from , so thought I might post on the Community Forum as that seems to be the place where Tesco Bank reply to.
Disappointed now to see that the wait time has moved up from the original 6 weeks to over 17 weeks and despite what is implied in the thread above started by jonkemp07 the team told me that they don’t have access to disputes information.
It would be interesting to know if jonkemp07’s contact with the team has proved successful in his case, and if it has, perhaps they could look into mine? -
22-08-20, 13:35CSKBramblesRe: How long is charge back taking?
Hi
Thanks for shedding light on your case, which is taking longer to process than anyone would like.
I must have been very fortunate with my claim, which was for £266.35 and refunded to my card within a week !
With regards to your question, can you please assist.
Kindest regards, Chris, -
23-08-20, 12:18jonkemp07Re: How long is charge back taking?
Hi All,
After a pm chat. I’m hoping for good news within 28 days. We’ll see :-).
Jon -
23-08-20, 13:0825HRe: How long is charge back taking?
Hi Thanks for the update.That's great news, really pleased the PM chat has given you a positive outcome, finger's crossed.Caz
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23-08-20, 19:54CSKBramblesRe: How long is charge back taking?
Good to hear Jon,
You’re into the final furlong now.
Best regards, Chris, -
24-08-20, 21:52nzhRe: How long is charge back taking?
Hi ChrisI haven't heard from your friend KevinC yet.Can you give him a nudge please?Many thanks - nzh
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25-08-20, 06:2125HRe: How long is charge back taking?
Hi
To receive an update to your chargeback please send Tesco Bank a 'Private Message' so this can be checked and a response can be provided.
Click on this link
and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode along with brief details of your enquiry.
You will get a reply from one of the Tesco Team, it may or may not be after they've had chance to look into this for you.
Warm wishes, Caz -
25-08-20, 07:01Tesco-BankRe: How long is charge back taking?
Hi , can you please send over a private message to Tesco-Bank?
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25-08-20, 10:38CSKBramblesRe: How long is charge back taking?
Hi
Thanks for getting back in touch, it is difficult at the moment to see who is on duty, or away on holiday.
I would suggest that you continue plugging away with the private messages, but request that your message is passed onto the disputes team to confirm an update.
Jonkemp07 has now been updated by disputes,, and told to expect his claim being processed within the next 28 days
Hope this helps, best wishes,
Chris, -
25-08-20, 10:59AmandaBRe: How long is charge back taking?
Hi jonkemp07, sorry to hear this, please send a private message to for us to check this for you.
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25-08-20, 11:36MissaukRe: How long is charge back taking?
I am at 16 weeks and counting.......... Thinking it might be time to consult the financial ombudsman I even got an answer from Easy-Jet quicker and they are appauling!
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25-08-20, 11:42nzhRe: How long is charge back taking?
Hi ChrisTried to send a pm broadly outlining the same stuff as I put in my original post on here, and got this response in red at the top of my pm after pressing the send message button:"You have reached the limit for number of private messages that you can send for now. Please try again later." I'll try later today.
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25-08-20, 11:56nzhRe: How long is charge back taking?
Hi Tesco-BankTried to send a pm broadly outlining the same stuff as I put in my original post on here, and got this response in red at the top of my pm after pressing the send message button:"You have reached the limit for number of private messages that you can send for now. Please try again later." I'll try later today.
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25-08-20, 12:15AmandaBRe: How long is charge back taking?
Hi , please try again sending the message to and this should work for you.
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26-08-20, 08:31nzhRe: How long is charge back taking?
Hi Amanda B Trying to send a PM is now driving me nuts I have tried following the link in your message to , (and the link in previous replies on this thread, I have gone into my own list of sent and received **bleep** and tried sending a new message from there and I receive a selection of error messages each time. For example: Authentication Failed.
- Authentication ticket mismatched, failed authentication. (That is all on a red banner background).
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26-08-20, 09:16RossMRe: How long is charge back taking?
I have arranged for the account to message you.
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26-08-20, 09:19CSKBramblesRe: How long is charge back taking?
Hi I have also had problems sending Private Messages from time to time.I resolved this by emptying the cache from my browsing history.It also worked fine on my mobile, while not behaving on my computer.Best Wishes, Chris,
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26-08-20, 09:2325HRe: How long is charge back taking?
Hi I'm sorry to learn you're having problems sending a private message, this has happened to me before. I can understand how frustrating it can be. I usually try again later and it has then worked.I see has kindly arranged for to message you as you requested.Warm wishes, Caz
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26-08-20, 09:40nzhRe: How long is charge back taking?
Hi RossI give up with the PM route. I saw that you have sent me several **bleep** referring to my request for a PM. I copied and pasted my text from a draft that I had created, I changed all references in it to and I removed a URL that I had embedded - there was no "Blue" HTML text as far as I could tell, I hit send, and got the familiar message telling me that HTML text had been removed, review the message and send again. Clearly if HTML text had been removed, there was nothing to review, so I hit send again and got the alternative message telling me that I had sent too many **bleep**. In essence the body of my PM was a reference back to and a copy and paste of my original posting in this thread, about halfway down the first page of the thread. https://community.tescobank.com/t5/H...ing/td-p/38050If you review that, you will see what my enquiry is and perhaps you can investigate and respond to me via pm, hopefully telling my that my chargeback has now reached number two in the queue and will be worked on shortly.... Thanks nzh
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26-08-20, 09:43nzhRe: How long is charge back taking?
Thanks ChrisI'm reluctant to clear my cache, I use the browser for many other applications and don't want the potential hassle caused to other sites if I clear it. I'm a Luddite and prefer to use my laptop over my phone, for me, a full sized keyboard is faster to use than a couple of fingers on my phone.I have responded to Ross via the Board again as replying to his PM failed.Thanks - nzh
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26-08-20, 09:45nzhRe: How long is charge back taking?
Hi CazThanks, I've been trying to PM for around 24 hours (ok not during the dark hours). I've sent separate responses to Chris and Ross via the Board.Regards - nzh
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27-08-20, 08:08nzhRe: How long is charge back taking?
By the way, in my reply above, the Community Board's automated monitoring and editing tool has replaced either the words "private message", or "p.m." with the *Beep* - that wasn't me using expletives or other rude words. nzh
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27-08-20, 08:19CSKBramblesRe: How long is charge back taking?
We know We've all had this happen to us at one time or another !Regards, Chris,
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27-08-20, 08:27CSKBramblesRe: How long is charge back taking?
Understood I felt exactly the same way as you until June 2020, i then got my first ever smartphone an iPhone 6s at the age of 64. I now use my mobile more than my laptop, nobody who knows me saw that coming, and certainly not me !Keep plugging away by the way, persistence and dogged determination always prevails.Regards, Chris,
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27-08-20, 17:11AmandaBRe: How long is charge back taking?
Hi , sorry to hear this, please send a private message to and we can check if we have your form - Amanda
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28-08-20, 08:01nzhRe: How long is charge back taking?
Hi My private message to Ross was finally accepted by the system on the second attempt this morning.nzh
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28-08-20, 08:2825HRe: How long is charge back taking?
Hi So pleased to hear you persevered with your PM and was accepted Caz
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28-08-20, 08:30CSKBramblesRe: How long is charge back taking?
That's great, If you keep knocking on the door, eventually someone will answer !Regards, Chris,
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31-08-20, 10:00nzhRe: How long is charge back taking?
Hi Chris I've received a PM from Amanda who has escalated my claim to the Disputes Team, but I have to give them 21 days to process the claim; Amanda also wrote that the DT will send me a text when my claim has been paid. I've made a diary note to get in contact again on 21 September 2020 if there has been no sign of progress - I'll post earlier if the claim is paid before then. Thanks to you and the others for your support - Neil @nzh
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31-08-20, 11:38CSKBramblesRe: How long is charge back taking?
That’s excellent !
Thanks for update, and I look forward to your future post, once your claim has been settled.
Always delighted to offer my support.
Kind regards, Chris, -
31-08-20, 11:54AmandaBRe: How long is charge back taking?
Hi , sorry to hear this, please send a private message to for us to check this.