I hope you’ve all had a great week.
Recently I posted to announce that our community will soon be moving to a new platform and I wanted to update you all - as we have now completed the move! I hope you’re all getting on ok with it and it would be great if you can let me how you’re getting on by leaving a comment below.
Just to recap on the move, here are a few things you might notice:
When you log back in after the platform change
Because we’ve moved to a new platform, you’ll see a message asking you to read and accept our terms of service again. To keep all your data safe, we didn’t migrate your passwords over, so you’ll need to set a new one for your account.
Your profile area looks a little different
You’ll have a few more options in your new profile area where you can pick & choose subscription options, notifications as well as whatever avatar you choose.
Snap up a new avatar
You asked for more avatars to choose from, so we’ve created new ones for you. Here’s how you do it:
- Step 1: Select "Edit Avatar" in your profile
- Step 2: Link an image from another website or upload it from your computer
- Step 3: Click save changes
migration post pic.png/a>
Notifications and messages
We’ve also made it easier to see when you have a new private message or notification. You can find them at the top of your screen beside your profile name and image, right here on the homepage.
The private message area
While this works in the exact same way as before, some of the options will look a little different. If you’re unsure about using it, send me or our private account @Tesco-Bank a message or leave us a comment below.
That’s it for now!Myself or one of the community team will let you know here as we start to roll out more updates and improvements. But for now, if you have any questions or comments, I’d love to hear your thoughts below! Or, you can send me a private message any time.
Do you need some help?
12-10-20, 17:31sarah_dOur new community platform
Great new feel and look to the community site. So far so good....
Hi - it looks like all of my previous private messages have vanished from my mailbox. Is this to be expected?
Hey @rhgr63 - yes are no longer visible. Similar to your old password, we chose not to move this data across to the new platform for security reasons. Hope this hasn't caused any issues, if there was something we had helped you with previously then feel free to reach out and we can go over things again.
I’m loving the new platform, it is extremely easy to navigate, and very user friendly. I had a few problems initially when trying to post messages, but everything is now working well and I’m really enjoying the fresh new look and feel. It’s great 👍 to be back !
I had an open thread going and was waiting on a reply, that has now disappeared. Can this thread be found again as I really don't want to have to start all over again.
How do I send a Private Message?
I am getting this "The following errors occurred with your submission - The following users were not found: @Tesco-Bank "
- - - Updated - - -
I found out how - remove the @ symbol ....
Hey @CSKBrambles - pleased you like the new site, and thanks for the feedback. Great to see you so active again :)
I had no idea we were being switched to a new platform. Took me a while to log back in, as i had to reset my password. Now finding my old messages were not there. I would be grateful if they can be transferred back again, so i can keep a eye on my section 75 claim. Without it, i cannot know whats happened.
Really pleased you were able to log back in to the new platform.
Please send Tesco Bank a 'Private Message' so this can be sorted for you.
Please click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode
You will receive a reply to your private message.
Warm regards, Caz @25H
I really like the new platform!
Hey @j484r , sorry you weren't aware of this. I posted in the Community ahead of the change and shortly after to make everyone aware and to let you know about having to reset your password. It was not possible to transfer over the private message thread so I can't bring this back unfortunately but our disputes team will be in contact separate once this is resolved.
If you have any questions about your claim in the meantime, feel free to message our @Tesco-Bank account and a Community Expert will be able to help you :)
Interesting, are you suggesting the data is lost or you have chosen not to transfer the data across. What happens if i make a subject access request, of the messages i send etc?
We didn't carry over private messages to ensure that the migration was completed as securely as possible. We remove private message records from the community monthly to ensure members' information is always protected, so decided to focus on public posts and member profiles for the migration. However, if you send a message to us @Tesco-Bank , then we can gather the history from our side and provide an update for you. Sorry for any confusion!
@j484r, I've replied to your private message - Keigan
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