Hi I've taken a policy out which starts today. I have created an account and have been able to download all documents as PDF's apart from my policy document which shows the breakdown of what I'm insured for. Everytime I click on this document to download it takes me back to the login page for my account. I've rang customer services who have said they cant email it to me but will post it out however I need to view this today as if the insurance is not correct then it would make my insurance policy void. Can anyone help please?
Do you need some help?
08-03-19, 13:21KATEIRVING83Unable to download insurance document
11-03-19, 17:07ChristopherPRe: Unable to download insurance document
Hi , I'm sorry for the delay in replying. Did you manage to download the documents? If not, please send a private message to with your full name, DOB and postcode and I will look into this for you.
@BuLily Hey there, thanks for your message. Are you having an issue with your insurance documents?
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can you just send my docs in the post i have been trying to download them for over an hour and im loosing im giving up
Hi @JUSTbertie1948, I'm sorry to hear about that. Can you please let me know a little bit more about the issue you're having?
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