I just sent through 5 different forms to your disputes email, but have only received one auto-response. This was over 15 minutes ago, can you please confirm receipt of my remaining dispute submissions - Thank you
please confirm receipt of dispute
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24-04-20, 07:28Ash4please confirm receipt of dispute
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24-04-20, 09:01Tesco-BankRe: please confirm receipt of dispute
Hi , thanks for getting in touch. Could you please confirm the reason for raising the Dispute? I'll then be able to help - Keigan
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24-04-20, 13:46Ash4Re: please confirm receipt of dispute
Hi. My dispute is to do with flights and a package holiday where companies are not responding
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25-04-20, 07:10Tesco-BankRe: please confirm receipt of dispute
, thanks for confirming this. I'm afraid, we don't have any definitive timescales for this, due to the high number of claims we've received. Our team are working as quickly as the can to process all claims and as soon as yours has been worked, we'll be in touch - Keigan
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25-04-20, 08:17Ash4Re: please confirm receipt of dispute
Hi
I merely want to know whether you have received all 5 of my disputes with different airlines, as you have only acknowledged one. I have sent 5 emails, maybe I need to send just one? I do not want to be waiting several weeks believing you are actioning only to then find as I have not had an acknowledgement for all 5 disputes, you then claim not to have received my dispute form. I have contacted you by email, by twitter, by phone and now via this channel - right now, I just want an acknowledgement to know that you are supporting me. -
25-04-20, 08:40Tesco-BankRe: please confirm receipt of dispute
I'm unable to check if we've received your Dispute here. If you would like to discuss this further, please give our team a quick call on 0345 366 2711 (Mon - Fri: 9am - 5pm - Keigan
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25-04-20, 09:05Ash4Re: please confirm receipt of dispute
Keigan, this is crazy. So many of us are out of pocket, and need our money refunded asap. Please ask you tech team, as a minimum to address the auto-response functionality for every email received, this at least provides some assurance that the claim is with you.
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25-04-20, 09:12Tesco-BankRe: please confirm receipt of dispute
I'll certainly record your comments as feedback, apologies for any inconvenience - Keigan
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23-06-20, 14:47CSKBramblesRe: please confirm receipt of dispute
Hi ,Please attach your 5 forms (PDF version) to one e-mail and re-send.This will ensure that your disputes are recorded and handled simultaneously.Best Regards,
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23-06-20, 15:2025HRe: please confirm receipt of dispute
Hi I can only apologise for the time it is taking to work through your 5 claims. The team are working through the backlog as quickly and efficiently as they can, of course this will take some time due to the massive volumes they have to process.I empathise with you, as I have had quite a few flights booked going and returning (sometimes with different airlines) and as I've contacted the airline regarding the outgoing flight I've then had to wait until the return flight was also cancelled. When I've re-booked I've chose a different airline so ended up paying out, then waiting for my reimbursement. It got to such a point I completed a spreadsheet.I would reiterate the response from and send one email with the 5 attachments. If you do this put 'this is a duplicate' with the date/s you sent the original 5 disputes.I'm really sorry I can't be more helpful!! Warm regards,
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11-09-20, 19:35ssp10Re: please confirm receipt of dispute
hi i submitted tesco disputes form 1 week ago but no confirmation recived yet, when called no answer, today i tried to do again on charge back form as told onthe phone by answering machine but that is showing error message and dieevting b
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11-09-20, 19:5325HRe: please confirm receipt of dispute
Hi
I'm sorry to hear you didn't get any confirmation.
When you submitted your dispute form you should have received an automated message.
You can call the Disputes Team if you would like to discuss this further on 0345 366 2711 (Mon - Fri: 9am - 5pm)
Alternatively please send Tesco Bank a 'Private Message' so this can be checked out for you and an appropriate response can be provided.
Click on this link and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will get a reply to your private message.
Hope this helps!! Caz -
11-09-20, 20:23CSKBramblesRe: please confirm receipt of dispu
Hi
You should have received an automated reply to your claim email.
It not I suggest that you send Tesco Bank a private message to provide confirmation.
Please Click on this link and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
You will receive a reply to your private message, regards, Chris, CSKBrambles -
12-09-20, 21:21ssp10Re: please confirm receipt of dispu
No 3 times i sent not even a single time i recievd the automated message, 3rd time i sent from my work email address from outlook with option to notify me when the message is delivered and when the message is read by recipient but i only recived the delivery message but not the read by recipient. its a very poor service, Tesco should recieve them and assign a complaint/disputes log number and send to customers.
i dont know what is their standard operating procedures says and where is the regulatory body who oversees them. -
12-09-20, 21:21ssp10Re: please confirm receipt of dispute
No 3 times i sent not even a single time i recievd the automated message, 3rd time i sent from my work email address from outlook with option to notify me when the message is delivered and when the message is read by recipient but i only recived the delivery message but not the read by recipient. its a very poor service, Tesco should recieve them and assign a complaint/disputes log number and send to customers.
i dont know what is their standard operating procedures says and where is the regulatory body who oversees them. -
13-09-20, 06:0225HRe: please confirm receipt of dispute
Hi If you haven't already sent Tesco Bank a private message I strongly advise that you do so they can check to see if they've received your disputes form.You will receive a reply to your private message.Warm wishes, Caz
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13-09-20, 07:39CSKBramblesRe: please confirm receipt of dispute
Hi @ssp10
You can only receive a confirmatory reply to a "Private Message"
Tesco Bank will check for you and reply with confirmation.To send a private message please proceed as follows:-
1. Please Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
2. Towards the top right of the page in the blue panel click onto 'Send a Message'.
3. A new page will open up, 'Create New Message'.
4. Complete it and send your message securely.You will receive a reply to your private message with confirmation or further advice.
Kind Regards, Chris, -
15-09-20, 15:50MissaukRe: please confirm receipt of dispute
This doesnt work either, I have been sending emails since 4th May and not one confirmation of receipt. I spoke to someone on the 9th Sept who told me NO emails had been received from me, I find that hard to believe! All emails sent to Information Removed apparently not ONE of my many emails every received. i was asked to send again... this time with individual attachments, one with each email - because perhaps that was the issue. I did this and still heard nothing and got no confirmation of receipt. I think time to report them to the financial ombudsman!
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15-09-20, 16:08Tesco-BankRe: please confirm receipt of dispute
Thank you for your message. I am sorry about the delays. If you can please send me a private message. I will check your account for an update – Caroline
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16-09-20, 12:24ssp10Re: please confirm receipt of dispute
Hi Ash, I am also going through the same pain as you are. Tesco Bank not sending the acknowledgement of the dispute forms, Not answering the phone calls, online charge back firm is not working. When you come to this community expecting you will be well guided again unfortunate nothing is confirmed by this group as well. I am still waiting from last 2 weeks just keep waiting for my form processing and a reference number. I think Tesco is not good in customer service.
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16-09-20, 12:5525HRe: please confirm receipt of dispute
Hi @ssp10
Have you sent a private message from here?
They can check tis out for you and an appropriate response can be provided when they've looked into your dispute claim.
Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
Hope this helps!! Caz @25H -
16-09-20, 19:20ssp10Re: please confirm receipt of dispute
Hi 25H,I already sent them the message they came back to me saying they cant confirm if they have recieved it or not and they said if i have emailed to their email, there is no reason why they wouldn't recieve it. So if i send them the private message has got no significance than the open group discussion.
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17-09-20, 06:01CSKBramblesRe: please confirm receipt of dispute
Hi
I’m sure that you’ll receive a confirmatory acknowledgment, if your private message has requested receipt of your claim .
Regards, Chris, -
17-09-20, 06:17ssp10Re: please confirm receipt of dispute
Hi CSK Brambles,You can check all my messages, i didnt see anywhere saying my dispute forms are recieved and in the queue to process. if you want i can send you again to you.
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19-09-20, 05:56CSKBramblesRe: please confirm receipt of dispute
Hi
I’m sorry for the misunderstanding , and I’m surprised and disappointed to hear that you have not received any reassurance from your private message.
I would definitely persist with the private message system, and ask Tesco-Bank to pass your message to the disputes team for confirmation that your claim I had been received and in the handling process, along with any further update on your claim.
You can also write to request confirmation and a report on your status, the address is :-
Tesco Bank Credit Card Operations, PO Box 27028, Broadway One, Glasgow, G2 9FT
I do however strongly recommend that you make full use of the private message system to request further assistance with your claim .
It allows you share personal details in a private setting, where you will receive proper attention.
Please click on and on the next page you'll see an option to ‘send a message’ which is addressed privately to Tesco-Bank.
Please include your date of birth and postcode in your message.
You will receive a reply to your private message, and move your dispute forward to reach a satisfactory conclusion.
Kind regards, Chris, -
21-09-20, 13:20Sheena1975Re: please confirm receipt of dispute
Hi It does seem there is a problem with the auto disputes response. When I submitted mine I received the auto response after the first email then never heard anything. I sent a private email to and they were able to confirm receipt and give more info as to time scales and progress etc. My Claim took 10 weeks however was then disputed by the supplier so am still waiting to see if I can keep the refund. It does seem like it takes forever but hang in there it will get sorted.Regards
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23-09-20, 15:32PurrfecttuneRe: please confirm receipt of dispute
Tesco are the experts at fobbing customers off to the MAX. Absolutely do not keep emailing and waiting indefinitely. Instead, make an official complaint to Tesco, wait two weeks, then contact the Financial ombudsman. If your claim is more than six weeks old, you can go straight to the FO without having to contact Tesco at all or again. There is such a thing as ‘reasonable waiting time’. I know it might be hassle, but allowing Tesco to continually give false assurances and drive you to frustration indefinitely is far worse.
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23-09-20, 17:06CSKBramblesRe: please confirm receipt of dispute
Hi !
Please bear in mind that once you have raised an official compliant, you must wait 8 weeks before taking your dispute forward to the ombudsman.
If you do so before then, you will be advised the same accordingly.
I’m sure that you would not wish to see others making choices influenced by misinformation.
It’s always helpful to have the benefit of previous experience, but it’s not entirely productive when there’s absolutely nothing positive said.
I’m pleased that your previous claims were settled, albeit not as quickly as anyone would like.
Please accept my best wishes for a speedy conclusion to your latest claim.
Kind regards, Chris, -
23-09-20, 17:39PurrfecttuneRe: please confirm receipt of dispute
You are right Chris, it is not completely productive when nothing positive is said. However, when dealing with Tesco Bank there is rarely anything to say that is positive, therefore all negativity is generated by Tesco themselves and cannot be avoided. Stating it as it is, from the experiences that many others and myself have suffered at the hands of Tesco Bank creates awareness for those who know no better and thus assist them to manage their expectations and hopefully avoid the severe frustrations created by Tesco Bank.
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25-09-20, 14:30CSKBramblesRe: please confirm receipt of dispute
Thanks
We all have crosses to bear, and my goodness you’ve certainly had more than your fair share !
It’s hardly surprising that your frustrations come to the boil.
I will always do my utmost to support you, and indeed every case that presents itself on this community.
I prefer to do so in an encouraging manner, because that’s in my nature, but also because I believe there are those who don’t deserve to be on the receiving end of blame.
Suffice to say, if I had a grievance then it would aired loud and clear on the private message system.
II’m looking forward to seeing your claim progress with much haste !
Best wishes ,Chris, -
25-09-20, 15:05PurrfecttuneRe: please confirm receipt of dispute
Thanks Chris As promised, I will keep the situation updated and in keeping with this, here is an update: I rang customer services today to make an official complaint regarding the lack of acknowledgement to my claim so that the way was clear to follow up in the manner that I have already posted. I spoke with a person named Sash and he was absolutely brilliant, not the typical ‘computer says no’ type of person. He explained very clearly how Tesco changed its Section 75 process from being dealt with immediately on the telephone earlier this year to the downloadable form to (try) to cope with COVID claims. He also intimated that it was a ‘work in progress’.
He then gave me the direct number for the Disputes Team before putting me through to them personally. This led to my other query; why has every Customer Service person before me said that they were NOT contactable, either directly or internally. Without going into loads of detail, he was able to answer the question fully and to my satisfaction. So finally, I have spoken with someone from Tesco who was thorough, knowledgeable, passionate and clearly understood all Tesco processes in order to explain them concisely to the customers. The number one rule in any customer services situation is clear and RELIABLE communication and Sash excelled at this. We had so much in common we chatted for a full 20 minutes (apologies to those waiting in the queuing system).
It took only five minutes to get through to Disputes and I spoke with James who was extremely polite and helpful and was able to confirm that my claim was in the system for processing. This whole thing was such a refreshing change and a complete contrast to all of my previous dealings with Tesco, so let’s hope that this will continue to be the way forward. My claim (according to Tesco) should only take six weeks, so my next update will be then. -
27-09-20, 12:32CSKBramblesRe: please confirm receipt of dispute
That's brilliant, I'm delighted to hear your latest news !With well directed perseverance, anything is possible in life.Thanks for keeping us updated, i'm sure there's a happy ending in sight .Best Regards, Chris,
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27-09-20, 13:0025HRe: please confirm receipt of dispute
Thanks for the update I'm really pleased to hear your determination and persistance paid off!!Warm wishes, Caz