Hi My mother purchased a dress online which arrived with stains from motif design. We have informed the merchant with pictures on day arrival and have requested a full refund and postage details to return the dress. Since then we have been embroiled in a number of emails were they acknowledged the damage but refusing to refund the full cost of the dress.
Amongst the number of emails they offered to refund £20, £30 and now £50 and also insist we Dryclean the dress.
We paid with our Tesco credit card and would like to know the process to put in a claim for a credit card refund . I'm clearly not getting anywhere with this organisation. Please advise ? Thank you
Do you need some help?
14-07-17, 16:52JennylrHow do I get a refund?
16-07-17, 07:40TristanRe: How do I get a refund?
Hi , I'm sorry to hear your mother is having problems with a dress she purchased. Our disputes team can discuss this further with her. They can be contacted on 0345 366 2711 and they are available between 8am-6pm on weekdays and between 9am-2pm on a Saturday. You can read more about the protections you get with your credit card here: http://www.tescobank.com/credit-card...w-your-rights/. I hope this helps! - Tristan
16-07-17, 08:08JennylrRe: How do I get a refund?
Thank you for your advice and will definitely ring the dispute line . Funny , just this morning they emailed again only offering 50% for a dress which arrived in a damage state and that we pay for postage.
Will keep you posted
18-07-17, 07:56sarah_dRe: How do I get a refund?
- really hope you get this sorted. So that the info is stored for other customers, please can you accept Tristan's response please? Thanks!
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