View our most frequently asked questions and answers -

We have compiled a list of our most commonly asked questions and links to the answers to save you some time. If you’re looking for something else, then try searching from our home page as chances are, someone else has already posted the question and a solution may be available.
If not, then post your question in one of our forums and someone will point you in the right direction.
Currently, these are our most popular questions:

• Locked out from Online Banking – here's what to do
• How long will it take to get my loan?
• How can I view my car insurance documents?
• Paying your credit card
• What do I need to know before using my Tesco Bank Credit Card abroad

Why Tesco bank ask for a bank statement for loans approval

Hi we may ask for various documents in support of your application including an up to date statement.

Hi what is the wait for a chargeback for goods I paid for but didn’t get,thanks

Hi , please send a private message to for us to check this for you.

My wife and I share a credit card. She is the secondary holder. Her PIN is locked and we cannot unblock it, even with PIN reminder and using ATM. Just says invalid transaction. When I ring helpdesk, secondary card holders are not allowed to talk to a real person, just visit website for PIN reminder.... and round we go again. How can we speak to a real person please?

Hi @Fingers456 I'm really sorry to hear you've continued to have difficulties.Please send Tesco Bank a 'Private Message' so this can be checked out and a solution can be provided.
Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode as well as your wife's details.

Warm wishes, Caz @25H

how quickly can i expect Tesco to get back to me? Still waiting for a reply but is it reasonable to expect them to take days not hours?

Hi Sorry for the delay, can i please check when your 'private message' was sent ?I will chase your reply once you confirm.Regards, Chris

Hi
Usually the team are very good in replying to private messages and respond the same day.
You will receive an email when a new private message comes in on this site for you to view.
If you've not had a reply by later this afternoon I can escalate it buyt hopefully that won't be necessary.
Caz

Hi
I'm not sure if you noticed yesterday but the site was down for Essential Maintenance.
I would suggest you re-send your private message to again as the site is now up and running.
could you please look at the private message from Fingers456, thankz!!

Warm wishes, Caz

Hey , I have already responded

Thanks , you are such a star

Hi Please check your private messages, there is a REPLY waiting for you.Best Wishes,

Hi Just checking in with you following RossM's reply to your private message this afternoon.Hopefully you got your problem sorted OK.Caz

Well, I spoke to a human and they unblocked my PIN but the card still doesn't work. I'll have to call back again and try something else.

Hi
It may be worth trying reactivating your card, i have seen this work before.
Regards,

Sorry to hear this, . If you send a private message to Tesco-Bank, we'll have a look at the account.

Hi I'm sorry to hear you're still having difficulties.Please send a private message so they can look into this for you.Warm wishes, Caz

Hi @ Jfm Have you had any feedback yet? My claim took 10 weeks, it really felt like the longest 10 weeks of my life! I was finally successful only then for the supplier to dispute the charge back. It is a very long process and really does drive you insane waiting but try to be patient and not lose the plot. It will get sorted eventually - im still waiting to hear if the suppliers dispute has been successful or if I can keep the refund I received. Hang in there. Regards

Hi , I'm really sorry about this, please send us a private message to for us to check if there has been an update.