No updated on dispute submitted on 21 September 2020

I submitted a dispute for my vacation in Butlins as the holiday was cancelled due to locked down. I can't reach them to give me a refund either.

I was told I should have heard back from Tesco within 6 weeks.

Now I haven't heard anything yet.

Is there anyway I can get an update and my money back?

Hi @Yong
I'm sorry to hear you didn't get an update to your dispute.
When you submitted your dispute you should've received an acknowledgement.
Please send Tesco bank a private message so they can take a closer look.
Click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
Complete it and send your message securey and privately.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message.
Warm wishes, Caz @25H

Hi @Yong, I'm really sorry to hear about that. Can you please follow the steps to send us a private message that @25H has kindly explained above? I'll then be able to take a closer look - Kelly

Done, have just send you guys a private message with requested information

Hi @Yong
I'm pleased you've sent Tesco Bank a private message as KellyT requested so they can take a closer look.
Once they've looked into this they will respond with a private message to you.
Hope you have a lovely weekend, Caz @25H

Hi @Yong

I hope that you've received an update on your claim.
Please keep in touch, and let us know how you are progressing.

It is taking a bit longer than normal at the moment, but you will get there soon. 👍

Kindest Regards,

​​​​​​​Chris, @CSKBrambles