I want to change my login email address for Tesco Bank, but the only option I can see is for 'contact address'. I have changed this to my new address (first image below), but it does not allow me to log in using the new address (second image), I still have to use my old address. I will soon be closing the email account associated with my login address and need this changed over. Is this possible?
After logging into Tesco Bank online go to the top of the page and click 'Settings' and select 'Personal details' from the drop down list.
Scroll down to your personal details and click edit.
From there you can change your email address details.
To update your contact information, please click on the blue box 'Update your contact details'.
Confirmation will appear at the top of the screen to confirm your details have been updated.
If you're still having difficulties please send Tesco Bank a private message from here and ask them to look into this for you.
To do this click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
Complete it, click 'Submit Message' and this will send your message securely and privately.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message, with the appropriate response.
After logging into Tesco Bank online go to the top of the page and click 'Settings' and select 'Personal details' from the drop down list.
Scroll down to your personal details and click edit.
From there you can change your email address details.
To update your contact information, please click on the blue box 'Update your contact details'.
Confirmation will appear at the top of the screen to confirm your details have been updated.
As stated in the original post, I have already changed my email address in the personal details section, but this only changes my contact email address not my login email address.
Login and at the top choose 'settings'.
Then click on the down arrow and choose 'Manage my security details'.
Complete new 'Username' and confirm with your 'Password', then click change.
Thanks for stepping in to help @CSKBrambles and @25H! @MG42 have you been able to get this updated now? If not, please send over a private message to @Tesco-Bank, and I'll be able to take a closer look.
Login and at the top choose 'settings'.
Then click on the down arrow and choose 'Manage my security details'.
Complete new 'Username' and confirm with your 'Password', then click change.
Unfortunately that hasn't worked either. I now get this error:
1.PNG
EDIT: Actually although it gave me the above error, it looks like I can now log in using my new address. Thanks for you help @25H - much appreciated! 😃
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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