Any idea how long its taking? I have nothing resolved, no money and only request I have had is to re-send documents which I have already sent and that was back on the 7th July..... I thought Easyjet was bad, but this is taking the biscuit...
Charge back - 16 weeks and counting.... still nothing...
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25-08-20, 11:34MissaukCharge back - 16 weeks and counting.... still nothing...
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25-08-20, 12:24AmandaBRe: Charge back - 16 weeks and counting.... still nothing...
Hi , I'm sorry to hear this, could you please send a private message to for us to check this?
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25-08-20, 13:03MissaukRe: Charge back - 16 weeks and counting.... still nothing...
I will do so now...
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25-08-20, 13:11CSKBramblesRe: Charge back - 16 weeks and counting.... still nothing...
Hi
Keep plugging away and you will get there. I’m pleased to see AmandaB has offered to take a look at this for you.
Best wishes, Chris, -
25-08-20, 13:4425HRe: Charge back - 16 weeks and counting.... still nothing...
Hi I'm sorry to hear this.As you've now sent a private message to request, it will be looked at, an update and response will be sent to you via private messaging when they've looked into your chargeback.Warm wishes, Caz
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25-08-20, 16:18holiday2Re: Charge back - 16 weeks and counting.... still nothing...
I have been waiting from the 17th May after 7 weeks i was told they required more information but i was a priority after another 3-4 weeks i was told they needed even more information and that was the last i heard .
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25-08-20, 16:37CSKBramblesRe: Charge back - 16 weeks and counting.... still nothing...
Hi I would recommend that you send Tesco Bank a 'Private Message' so they can check this out and pass to disputes and respond with an update.
Please Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message .
Best wishes, Chris, @CSKBrambles -
25-08-20, 16:45MissaukRe: Charge back - 16 weeks and counting.... still nothing...
Thank you Chris, Alan responded to my message, said he was going to escalated to disputes, but to be honest, Ive heard that before ..
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25-08-20, 16:5125HRe: Charge back - 16 weeks and counting.... still nothing...
Hi
I'm sorry to hear you've been waiting so long.
Please send Tesco Bank a 'Private Message' so this can be checked out and an update can be provided fo you.
Click on this link and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will get a reply from one of the Tesco Team after they've had chance to look into this for you.
Caz -
25-08-20, 16:5325HRe: Charge back - 16 weeks and counting.... still nothing...
Hi
I'm pleased you have had a response to your message.
As its being escalated to the disputes team it won't be too long now before they will look into your claim and youll receive a result.
Stay safe and positive, Caz -
02-09-20, 08:19nimdyRe: Charge back - 16 weeks and counting.... still nothing...
I have two claims that were logged 12 weeks ago. At 10 weeks I was told it has been escalated and would be sorted in 28 days. Today (12 weeks) I have been told the same and to wait another 2 weeks. How likely is it I'll have to chase and escalate again in two weeks? I'm having to dip in to savings each month to pay my balance in full as I was hoping I'd have my £2k back from a cancelled holiday by now.
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02-09-20, 08:28CSKBramblesRe: Charge back - 16 weeks and counting.... still nothing...
Hi I'm genuinely sorry to hear this, you really do need to chase for all it's worth !If you keep plugging away you will get there eventually.I would recommend that you send Tesco Bank a 'Private Message' so they can pass to disputes team to respond with an update.
Please Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message .
Best wishes, Chris, @CSKBrambles -
02-09-20, 08:35nimdyRe: Charge back - 16 weeks and counting.... still nothing...
Hi On the phone I was told that the CS department have no direct contact with the disputes department, they can only view update notes that disputes have added to the system. Will this be any different if I send a message to @Tesco-Bank ?
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02-09-20, 08:45CSKBramblesRe: Charge back - 16 weeks and counting.... still nothing...
Hi Absolutely 100% !I have seen extremely positive responses that have been received by other Community members, over the past few weeks.They can't deal with your claim directly here, but they will definitely pass onto disputes for you.This is the most effective way forward for you, honestly !Kind Regards, Chris,
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02-09-20, 14:3225HRe: Charge back - 16 weeks and counting.... still nothing...
Hi I'm really sorry to hear you're still waiting for your chargeback claims to be resolved after 12 weeks for your cancelled holiday.If you were told 2 weeks ago it will be sorted in 28 days (4 weeks) perhaps you should give them the full 4 weeks to sort it for you. It appears they are well aware as they've said today to wait another 2 weeks, after all you've got 2 claims they're dealing with.I appreciate your situation and being out of pocket for such a large amount for so long is far from ideal but as your claims have been escalated I'm confident it won't be long now before these will be sorted for you.Warm wishes, Caroline
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02-09-20, 15:00nimdyRe: Charge back - 16 weeks and counting.... still nothing...
It is incredibly frustrating. When I've had issues needing chargebacks before the money has been with me the same day. I know we haven't ever had a situation like this before, but it still seems hard to comprehend how things can go from same day to 12+ weeks. In the meantime I've been back on to the holiday company in the hope they can sort things sooner, but no, I didn't receive my refund credit code via email (apparently my fault), so they need to re-apply for it which will take 14 working days, then I can use the code to apply for my cash refund which will take four weeks! I'm hoping Tesco Bank pulls through before then, if not I'll be aiming for my £2k just before Christmas.
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02-09-20, 15:2125HRe: Charge back - 16 weeks and counting.... still nothing...
Hi Totally agree with you that it is very frustrating as its taking really so long to get sorted.I'm sorry your holiday company could not be more helpful and move things along quicker for you.Now you've waited so long going down the Tesco road I feel you will achieve the outcome you need from them, finger's crossed it will be sooner.Please keep me updated with your progress.Take care Caroline
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02-09-20, 16:11CSKBramblesRe: Charge back - 16 weeks and counting.... still nothing...
Hi A chargeback claim should only be made when a refund is refused, or you have not received any response after 15 clear working days from your request.What you can't do is play one off against the other.It appears to me that the holiday company are willing to refund you, and would have done so already if you not inadvertently made an error.I advise you to proceed with the holiday company, or you risk throwing a spanner in the works.Kind Regards, Chris,
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04-09-20, 17:30TeresaRe: Charge back - 16 weeks and counting.... still nothing...
I am sorry to read this message, I would have thought that Tesco would be very Prompt and professional at returns.
I hope I never have to use that service Good luck, I hope it works out very quickly for you -
04-09-20, 17:42CSKBramblesRe: Charge back - 16 weeks and counting.... still nothing...
Thanks
There are many really positive outcomes, that offer a very different perspective.
In this particular instance there was a customer error involved during the claim process.
I hope this provides you with a more balanced view.
Kind regards, Chris, -
04-09-20, 18:3325HRe: Charge back - 16 weeks and counting.... still nothing...
Hi I can understand why you would think that of Tesco, after all they're a very large established company.I feel the problem is that there are just so many claims, probably millions and it all takes time!!Have a lovely weekend, Caz
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22-09-20, 12:46holiday2Re: Charge back - 16 weeks and counting.... still nothing...
Ive been waiting since May a total waste of time i have been advised to refer my complaint to the Finacial Services Ombudsman
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22-09-20, 13:07CSKBramblesRe: Charge back - 16 weeks and counting.... still nothing...
Hi
I’m really sorry to hear of your lengthy delay, and the course that you are now contemplating.
I strongly suggest that you send a private message to Tesco Bank to check you account for updates and provide you with an appropriate response.
If you remain unsatisfied, you must request an official complaint is opened, and you have to wait 8 weeks from then before you can refer your complaint to the ombudsman.
Please Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message.
Hope this helps.
Regards, Chris, -
22-09-20, 14:1125HRe: Charge back - 16 weeks and counting.... still nothing...
Hi I’m really so sorry to hear of your delay since May.
I strongly suggest that you send a private message to Tesco Bank to check you account for updates and they'll provide you with an appropriate response.
If after that you remain unsatisfied you can request that an official complaint is opened, you have to wait 8 weeks from then before you can refer your complaint to the Financial Services Ombudsman.
Please click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message after they've looked into your chargeback.
Hope this helps!!Warm wishes and stay safe, Caz -
25-09-20, 06:49Sheena1975Re: Charge back - 16 weeks and counting.... still nothing...
Hi @nimdy I totally understand you are feeling frustrated its a lot of money to be waiting for, my claim was for a large amount too and it seemed to take forever! I can only reiterate what and have said and send a private message and keep nagging! It does seem like most companies at the moment are using the current situation as an excuse to drag their heels and Tesco are no different but I will say once I sent a private message and had someone to contact things did move forward and eventually my claim was successful, hang in there it will get sorted eventually. Regards
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25-09-20, 08:44PurrfecttuneRe: Charge back - 16 weeks and counting.... still nothing...
Don’t keep ‘nagging’ as it gets you nowhere. Instead, take a structured approach by making an official complaint and demanding compensation. Stick to a predetermined timeline and definitely involve the Financial Ombudsman. Notify Tesco Bank every step of the way so that they HAVE to take it seriously and you will eventually get the refund that Tesco Bank are obligated to pay you under Section 75. There is such a thing as acceptable service and Tesco Bank are far from acceptable, DO NOT LET THEM CONTINUE TO FOB YOU OFF!