Tesco Bank Dispute

Hi, I submitted a Tesco Bank Dispute and had an acknowledgement on 11 Aug 2020, 15:38, however since then I have heard nothing further. The acknowledgement stated it could take up to 6 weeks, which I understand give the current situation, but the 6 weeks has expired and still no update or resolution. Please advise when I can expect this to be concluded?

Hi there Duncan, so we can look into this, can you confirm your full name, DOB and postcode for me? - Alan

Hi
I’m sorry t hear about the delay with your claim, and lack of updates.
Please send Tesco Bank a 'Private Message' to check your account for any updates, and provide an appropriate response for you..
Please Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message.
Regards, Chris,

Alan, Before I reply with the information you need, please confirm data published here is secure?

Hi Duncan T
Not on here, please send privately as follows :-
Please Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
Hope this helps.
Regards, Chris

Thank you. Message sent. Hopefully it gets a positive reply.

Hi I’m really sorry hear the delay with your claim and the lack of updates.Data published on here is not secure, anyone who has access can see it.However, send Tesco Bank a 'Private Message' to check your account for updates and provide an appropriate response.
Please click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message.Caz

Hi Try not to get disheartened by messages you see on here, yes it is taking longer than 6 weeks and its hard to speak to anyone on the phone, as has advised send a PM to and someone will liaise with the disputes team to check on the progress. Its really hard not to be impatient but some claims are more complicated than others etc don't want to go on with excuses but do hang in there it will get sorted. My claim was initially resolved and refunded in 10 wks however the supplier then has 45 days to dispute, which they did literally on the last day!!! This then meant legally there is another 45 days to investigate the dispute!! Fingers crossed in a week or so it will be resolved and I can move on. Im not meaning to sound negative I was just trying to give you an idea of time scales, keep on with the private messages as the advisors are helpful. Regards

Hi !
Any progress since sending your private message ?
Regards, Chris,

Thanks I have been waiting since the start of May so far for the refund, so I am getting used to be patient. Just good to be informed what's happening and having realistic timescales