Our new community platform

Hey everyone

I hope you’ve all had a great week.

Recently I posted to announce that our community will soon be moving to a new platform and I wanted to update you all - as we have now completed the move! I hope you’re all getting on ok with it and it would be great if you can let me how you’re getting on by leaving a comment below.

Just to recap on the move, here are a few things you might notice:

When you log back in after the platform change
Because we’ve moved to a new platform, you’ll see a message asking you to read and accept our terms of service again. To keep all your data safe, we didn’t migrate your passwords over, so you’ll need to set a new one for your account.

Your profile area looks a little different
You’ll have a few more options in your new profile area where you can pick & choose subscription options, notifications as well as whatever avatar you choose.

Snap up a new avatar
You asked for more avatars to choose from, so we’ve created new ones for you. Here’s how you do it:

• Step 1: Select "Edit Avatar" in your profile
• Step 2: Link an image from another website or upload it from your computer
• Step 3: Click save changes

migration post pic.png




Notifications and messages
We’ve also made it easier to see when you have a new private message or notification. You can find them at the top of your screen beside your profile name and image, right here on the homepage.

The private message area
While this works in the exact same way as before, some of the options will look a little different. If you’re unsure about using it, send me or our private account @Tesco-Bank a message or leave us a comment below.

That’s it for now!Myself or one of the community team will let you know here as we start to roll out more updates and improvements. But for now, if you have any questions or comments, I’d love to hear your thoughts below! Or, you can send me a private message any time.

Thanks, Sarah 

Great new feel and look to the community site. So far so good....

Hi - it looks like all of my previous private messages have vanished from my mailbox. Is this to be expected?

Hey @rhgr63 - yes are no longer visible. Similar to your old password, we chose not to move this data across to the new platform for security reasons. Hope this hasn't caused any issues, if there was something we had helped you with previously then feel free to reach out and we can go over things again.

I’m loving the new platform, it is extremely easy to navigate, and very user friendly. I had a few problems initially when trying to post messages, but everything is now working well and I’m really enjoying the fresh new look and feel. It’s great 👍 to be back !

I had an open thread going and was waiting on a reply, that has now disappeared. Can this thread be found again as I really don't want to have to start all over again.

How do I send a Private Message?

I am getting this "The following errors occurred with your submission - The following users were not found: @Tesco-Bank "

- - - Updated - - -

​​​​​​​I found out how - remove the @ symbol ....

Hi @ianp1, I'm sorry about that. Can you please send us over a private message to @Tesco-Bank ?

Hey @CSKBrambles - pleased you like the new site, and thanks for the feedback. Great to see you so active again :)

Thanks @sarah_d
It's feels la bit ike taking a new car out for a spin, and now that we know each other... i have my foot on the accelerator.
Catch you soon ! Regards, @CSKBrambles