JorjaRose_W

What will happen if I get a refund after my account is closed?
Don’t worry, we'll contact you to get any money back to you.
What will happen to any recurring debit card payments I have on my account?
If you’ve set up regular payments using your Debit Card for things like Netflix, gym memberships or insurance renewals,...
Can I still request a chargeback on a transaction after my account is closed?
Yes, if you bought goods or services that didn’t arrive or weren’t as you expected, we may be able to get your money...
My Fixed Rate Saver interest is being paid into my Current Account, what do I need to do?
You'll need to let us know the details of a new account to pay your interest into (which could be monthly or yearly). This...
What will happen to the Clubcard points I have accrued on my account?
After you've requested a new Clubcard from the Clubcard Team, your Clubcard points will be protected and transferred to...
My Current Account is also my Clubcard, do I need a new Clubcard?
Yes, if you use your Debit Card as your Clubcard, please contact our Clubcard Team on 0800 591 688* once your account is...