If the Merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch.
If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our didn’t receive goods form (https://www.tescobank.com/assets/sections/help/pdf/disputes-didnt-receive-goods-form.pdf" target="_blank) and email it to us at email@example.com.
We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.
When completing the form, please make sure you have the following information available:
Your credit card number or your sort code and account number
The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or