sarah_d

Can our customer still use their own account?
If our customer has mental capacity, they will still be able to operate their account in the same way as they did before...
What happens when or if our customer loses capacity?
  • Our customer will be unable to operate their account.
  • Our customer will have their cards, telephone and online banking
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Do I need to send the Power of Attorney and identity documents to close an account?
Yes, we will still require all documents to be sent in to allow us to comply with the General Data Protection Regulation...
Why can't I (as attorney) use the credit card after capacity has been lost?
When our customer no longer has capacity, you are unable to spend on their credit card and increase any further borrowing....
How does Open Banking and PSD2 change how I bank with you?
Nothing will change in the relationship you have with Tesco Bank. You will still be able to manage your accounts with us...
Do I have to use a third party provider (TPP) or share my data?
You are in control - if you don't want to use third party providers, you don’t have to. If you don’t want TPPs to access...
What do I have to do to use these new services?
To use these new services you will have to give your permission for an authorised TPP to access your account(s).
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