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What do I do if I think that someone else knows my login details?
If I have an account in joint names, can we both use Online Banking?
How do I set up a username?
Mobile Banking App
When will my ‘Save Now’ payment be made?
Why does the Android App request ‘Super User’ or ‘Root access’ when downloading from Google Play?
I think someone else has access to my security details. What should I do?
Why do I have a different type of contactless debit card?
Where should I send cheques to be paid into my current account?
Will I be charged for using my debit card abroad?
I need to speak to someone about travel money, how can I get in touch with you?
I have a prepaid travel money card, can I still top it up and use it?
I want to make a (or have an outstanding) complaint, who should I contact?
Where can I use my Tesco Bank Credit Card?
What will my credit limit be?
How can I increase or decrease my credit limit?
How long will it take to get my loan?
Can I settle my loan early?
How do I update my address and phone number for my loan account?
When do I receive interest on my Internet Saver Account?
How long will it take to make a payment?
What is a linked account?
Instant Access Savings Account
How do I order a new/reminder PIN for my card if I've forgotten it?
How do I pay money into my Instant Access Savings Account?
How do I close my Instant Access Savings Account?
Fixed Rate Saver
Can I apply for a Fixed Rate Saver online?
Can I withdraw money from a Fixed Rate Saver?
When will Fixed Rate Saver interest be paid to me?
How do I move my Cash ISA with another provider to Tesco Bank?
What are the current interest rates on Tesco Bank Cash ISAs?
How much can I pay in to my Tesco Bank Cash ISA?
Junior Cash ISA
How is interest calculated on a Junior Cash ISA?
With a Junior Cash ISA, can you change the interest rate?
With a Junior Cash ISA, what is a linked account?
Standard Car Insurance
What is the difference between a voluntary and compulsory excess?
How can I view my Car Insurance documents?
What is acceptable proof of No Claims Discount?
How do I cancel my policy?
Can I drive before the box is installed?
What fees do you charge?
Are my mobile phone and tablet covered with Tesco Bank Home Insurance?
With Tesco Bank Home Insurance, what am I covered for under buildings and contents?
Am I entitled to Tesco Clubcard points when I buy Tesco Home Insurance?
How will vet bills be paid if my pet needs treatment?
Will I have to pay an excess if I make a claim?
My pet has a condition that needs ongoing treatment. Do I need to wait until the treatment is finished before I make a claim?
What countries are covered by the European single trip and annual multi trip policies?
What is a travel insurance policy excess?
With Tesco Bank Travel Insurance, do you cover cruise holidays?
What breakdown cover levels can I buy?
Can I cover more than one car when I buy Tesco Bank Breakdown Cover?
Is my car eligible?
Can I use Apple Pay?
How do I set up Apple Pay on my device?
How do I verify my card?
Personal Savings Allowance (PSA)
When do I pay tax on credit interest?
What does the Personal Savings Allowance mean?
Why are you no longer deducting tax from my credit interest?
I have received a letter telling me I’ve been charged a Default Sum on my Credit Card. What does this mean?
I’m experiencing financial difficulty and need to reduce my payments. What should I do?
A third party are helping me with a Bankruptcy/IVA/Trust Deed/Debt Management Plan. What do I need to do?
How do I know if my card is a Contactless card?
What is the daily limit for Contactless payments?
How do I get a contactless card?
Payment Protection Insurance (PPI)
Where can I find out more about Payment Protection Insurance (PPI) complaints?
What can I do if I’m unhappy with your decision?
I have already submitted a complaint about Payment Protection Insurance or undisclosed commission/profit share. What should I do now?
What is Tesco Pay+?
How do I register for Tesco Pay+?
Is there a charge for using Tesco Pay+?
Open Banking and Third Party Providers
What else has changed in the payment industry?
How does Open Banking and PSD2 change how I bank with you?
Do I have to use a third party provider (TPP) or share my data?
Your Insurance Account
How do I register for Your Insurance account?
What is a One Time Access Code?
Why can't I see all my Tesco insurance policies when I log in?
Name change – what do I need to do?
What’s happened with my account?
What’s happened with my data?
Refer a Friend
What is Refer a friend?
How will I get my reward, and how long will it take?
What happens if I registered after the 9th July 2018?
Disputed transactions and Chargebacks
I’ve cancelled a subscription but the company have taken more payments
I've been charged the wrong amount
I ordered a free sample or entered a free trial but now I’m being charged
Box Insurance - Brexit Changes
Tesco Bank Box Insurance Brexit Questions
What changes are being proposed?
How does the underwriter transfer from the UK to Luxembourg?
Do I need a Green Card to drive in the EU?
I have fully comprehensive cover on my Standard Car Insurance policy, do I still have this whilst driving in the EU?
Will I be required to take any other documents whilst driving in Europe?
International Money Transfer
How much does it cost to send money?
How quickly does my money arrive?
Who can I send money to?
I already have a Tesco Bank Credit Card, can I apply for the Clubcard Plus Credit Card?
I'm a Clubcard Plus subscriber but already have a Tesco Bank Credit Card. Does that mean I get the Clubcard Plus Credit Card benefits on my existing Tesco Bank Credit Card?
I'm subscribed to Clubcard Plus, do I automatically get the Clubcard Plus Credit Card?
Tesco Bank CreditView
What is Tesco Bank CreditView?
How do I get started with my Tesco Bank CreditView account? Where do I go to log in?
I'm already a Foundation credit card customer, am I eligible for a Tesco Bank CreditView account?
I’ve been impacted by COVID-19 and need to work from home, am I covered by my Tesco Bank Home Insurance?
I’ve been impacted by COVID-19 and need to access my savings, how do I access and withdraw money from my Fixed Rate Saver or Fixed Rate Cash ISA?
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