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What do I do if I think that someone else knows my login details?
If I have an account in joint names, can we both use Online Banking?
How do I stop Tesco Bank recognising my computer?
Mobile Banking App
Why does the Android App request ‘Super User’ or ‘Root access’ when downloading from Google Play?
How far back can I search on my account activity using the Mobile Banking App?
I am going abroad, will I be able to access the Mobile Banking App?
Will I be charged for using my debit card abroad?
How do I change my debit card PIN?
Can I manage my current account in Tesco stores?
I have a prepaid travel money card, can I still top it up and use it?
I want to make a (or have an outstanding) complaint, who should I contact?
Are the in-store Travel Money bureaux open?
Where can I use my Tesco Bank Credit Card?
What will my credit limit be?
How can I increase or decrease my credit limit?
How long will it take to get my loan?
What will happen to my loan if I die?
Can I choose my repayment date?
When do I receive interest on my Internet Saver Account?
How long will it take to make a payment?
What is a linked account?
Instant Access Savings Account
How do I order a new/reminder PIN for my card if I've forgotten it?
How do I pay money into my Instant Access Savings Account?
How do I close my Instant Access Savings Account?
Fixed Rate Saver
Can I apply for a Fixed Rate Saver online?
When will Fixed Rate Saver interest be paid to me?
What are my Fixed Rate Saver maturity options?
How do I move my Cash ISA with another provider to Tesco Bank?
How much can I pay in to my Tesco Bank Cash ISA?
How do I pay money into my Tesco Bank Cash ISA?
Junior Cash ISA
How is interest calculated on a Junior Cash ISA?
With a Junior Cash ISA, can you change the interest rate?
Can I have both a Stocks and Shares Junior ISA and Junior Cash ISA?
What is the difference between a voluntary and compulsory excess?
How do I retrieve a saved Car Insurance quote?
Can I use my motorcycle/moped no claims discount on my car policy?
How do I cancel my policy?
Can I drive before the box is installed?
What fees do you charge?
Where can I find information on protecting my home from flooding?
How do I renew my Home Insurance policy?
How do I change my address on my Tesco Bank Home Insurance account?
How will vet bills be paid if my pet needs treatment?
Will I have to pay an excess if I make a claim?
My pet has a condition that needs ongoing treatment. Do I need to wait until the treatment is finished before I make a claim?
What breakdown cover levels can I buy?
Can I cover more than one car when I buy Tesco Bank Breakdown Cover?
Is my car eligible?
Can I use Apple Pay?
How do I set up Apple Pay on my device?
How do I verify my card?
Personal Savings Allowance (PSA)
When do I pay tax on credit interest?
What does the Personal Savings Allowance mean?
Why are you no longer deducting tax from my credit interest?
I have received a letter telling me I’ve been charged a Default Sum on my Credit Card. What does this mean?
I’m experiencing financial difficulty and need to reduce my payments. What should I do?
A third party are helping me with a Bankruptcy/IVA/Trust Deed/Debt Management Plan. What do I need to do?
How do I know if my card is a Contactless card?
What is the daily limit for Contactless payments?
How do I get a contactless card?
Payment Protection Insurance (PPI)
Where can I find out more about Payment Protection Insurance (PPI) complaints?
What can I do if I’m unhappy with your decision?
I have already submitted a complaint about Payment Protection Insurance or undisclosed commission/profit share. What should I do now?
What is Tesco Pay+?
How do I register for Tesco Pay+?
Is there a charge for using Tesco Pay+?
Open Banking and Third Party Providers
What else has changed in the payment industry?
How does Open Banking and PSD2 change how I bank with you?
Do I have to use a third party provider (TPP) or share my data?
Your Insurance Account
How do I register for Your Insurance account?
What is a One Time Access Code?
Why can't I see all my Tesco insurance policies when I log in?
Name change – what do I need to do?
What is Power of Attorney?
What is a deputyship order?
Refer a Friend
What is Refer a friend?
How will I get my reward, and how long will it take?
What happens if I registered after the 9th July 2018?
Disputed transactions and Chargebacks
I’ve not received my cash from a cash machine
List of Common Retailers
I don't recognise a transaction on my statement
Box Insurance - Brexit Changes
Tesco Bank Box Insurance Brexit Questions
How does the underwriter transfer from the UK to Luxembourg?
Why a new UK company as well as a UK branch of the existing company?
I have fully comprehensive cover on my Standard Car Insurance policy, do I still have this whilst driving in the EU?
What does Brexit mean for your account(s) if you’re no longer a UK resident?
Do I need a Green Card to drive in the EU?
International Money Transfer
How much does it cost to send money?
How quickly does my money arrive?
Who can I send money to?
I already have a Tesco Bank Credit Card, can I apply for the Clubcard Plus Credit Card?
I'm a Clubcard Plus subscriber but already have a Tesco Bank Credit Card. Does that mean I get the Clubcard Plus Credit Card benefits on my existing Tesco Bank Credit Card?
I'm subscribed to Clubcard Plus, do I automatically get the Clubcard Plus Credit Card?
Tesco Bank CreditView
How long will my Tesco Bank CreditView account stay open?
What is Tesco Bank CreditView?
Who do I contact if I have queries about my Tesco Bank CreditView account?
I’ve been impacted by COVID-19 and need to work from home, am I covered by my Tesco Bank Home Insurance?
I’ve been impacted by COVID-19 and need to access my savings, how do I access and withdraw money from my Fixed Rate Saver or Fixed Rate Cash ISA?
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