What happens if my situation changes?

You need to let us know about any changes that could affect your cover as soon as possible. Some changes you'll need to inform us about are:

  • change of name and/or address
  • change of occupation
  • building work
  • your home becoming unoccupied
  • planning to rent your home or part of your home
  • your property is no longer solely owned by you or your family
  • additions to, or increases in the value of, your contents, valuables, or jewellery
  • starting to use the home for business use, excluding child minding, clerical or administrative work with no employees
  • unspent criminal convictions and/or bankruptcy
  • any loss or incident that may cause a claim, even if you're not claiming

If you're registered with Your Insurance Account, you can make the following changes online:

  • Your details
    • name
    • occupation
    • contact details

  • Buildings cover
    • add/remove accidental damage
    • remove buildings cover altogether

  • Contents cover
    • sum insured
    • add/remove PP cover
    • add/remove contents cover
    • add/specified items
    • remove contents cover

  • Change address
    • tell us about a change of address to a different postcode but you won't be able to change your property details

  • Add a joint policyholder

For all other changes, please call Customer Services.
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