• What is matching of items?

    If you make a claim for any damaged item that forms part of a matching set or suite (such as matching flooring, tiles, bathroom suite, kitchen, sofa suite or jewellery set) we’ll pay you for the damaged item along with a contribution of up to 50% towards the cost of replacing any undamaged items which are part of the same set or suite. We’ll only do this if we can’t repair or replace the damaged item.

    If you make a claim for damaged fitted flooring, including tiling, that matches an adjoining room that’s not divided by a door or partition, we’ll cover the damaged section along with a contribution up to 50% towards the cost of replacing the undamaged flooring in the adjoining room. We’ll only do this if we’re unable to repair or replace of the damaged flooring. We'll not pay for replacing undamaged flooring in any rooms divided by a door or partition.
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