• My new Clubcard Pay debit card or PIN hasn’t arrived – what should I do?

    Your PIN usually takes 2-5 working days to arrive in the post, and your debit card will take 4-7 working days to arrive. We’ll send you an SMS when your debit card is on the way.

    You can call our Clubcard Pay Customer Services team to request either a new PIN or debit card if one or both do not arrive.
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